About Allan Rug Co. Carpet & Flooring
Allan Rug Co. Carpet & Flooring is a family-owned and operated business that has been providing a wide range of commercial and residential flooring products for over 60 years. From nylon, sisal, and wool carpets to a large selection of hardwoods, cork, laminate, and vinyl flooring, the company prides itself on assisting customers in finding the perfect flooring for their home or office. Customers have consistently praised the business for its excellent customer service, fast and efficient delivery and set-up, and professional installation services. The company offers a vast selection of colors, patterns, styles, weights, and price points, making it easy for customers to find the perfect flooring solution. One customer, who had purchased custom carpets and runners from Allan Rug Co. eight years ago, was so satisfied with the quality and durability that they returned to the company when the runners needed replacing. Another customer, who was looking for stair carpet and an area rug, was impressed with the quick and attentive service provided by the staff, who were able to help them select the perfect options within an hour. Overall, Allan Rug Co. Carpet & Flooring is a trusted and reliable flooring provider that offers a wide range of products, exceptional customer service, and professional installation services, making it a go-to destination for both residential and commercial customers.
I am so impressed by the customer service I received from Allan Rug Co.
I ordered a custom bound wool carpet from them in August. It quickly became apparent to me that the quality was sub par compared to the sample I ordered from.
Before I had a chance to contact them to raise my concerns, they reached out to see if I would leave a review. When I told them I was not happy with the quality of the rug, they requested pictures. It was difficult to see the issues from a photo so my salesperson, Joan-Marie scheduled a home visit. She them followed up with the manufacturer and kept on them when they were slow to respond.
Thanks to Joan-Marie's advocacy,...read full review
What an amazing company!
I'm beyond satisfied with this team. We found a carpet we loved with a competitor, but something was just not feeling right.
I called Peter and Danielle here at Allan Rug.
Peter was so helpful, and help explain everything to me over the phone, over 2 or 3 calls. (I kept having more questions)
Peter was great!!!
Their pricing was about 10% more than their competitor, but the trust I felt was worth every penny. I ordered over the phone. Site unseen.
The installers came, they were professional, and they were perfectionists. Exceeding my expectations.
There was a tiny manufacturing defect with...read full review
Allan Rug put in a wall to wall wool carpet for us 25 years ago and it lasted until recently. We decided to hire them again to replace this carpet as well as the stair runner. We are very happy with the result! Beverley was wonderful to deal with. She responded to all of our questions and concerns and the job was completed on budget and on time. The installers were also fantastic. Highly recommend.