About Enhanced Care Clinic - Peterborough
Enhanced Care Clinic provides a mixed experience for its patients. Some users find the telephone service slow, with long wait times for doctor callbacks, but they receive necessary prescriptions for conditions like diabetes and high cholesterol. Others report great experiences with the staff, highlighting their helpfulness and prompt service. The front desk staff are noted for their kindness and assistance with health card issues, ensuring patients feel cared for, especially when they are unwell. Overall, patients appreciate the support and service they receive at the clinic.
Truly, the only good things about this clinic are the staff in the pharmacy and the pharmacist himself! This is not a physical walk in clinic - this is a clinic where you go in person to sit in a room in the back where you speak to a doctor over zoom. I was so disappointed to find this was just another virtual clinic when it is specifically advertised as a physical walk in. The doctor, Dr Benoit, was late to our appointment, and he prescribed the wrong antibiotics after I had specifically told him I could not take this kind because it’s contraindicated for being pregnant at full term (which I was). After specifically mentioning this to him during our appointment, I...read full review
Truly, the only good things about this clinic are the staff in the pharmacy and the pharmacist himself! This is not a physical walk in clinic - this is a clinic where you go in person to sit in a room in the back where you speak to a doctor over zoom. I was so disappointed to find this was just another virtual clinic when it is specifically advertised as a physical walk in. The doctor, Dr Benoit, was late to our appointment, and he prescribed the wrong antibiotics after I had specifically told him I could not take this kind because it’s contraindicated for being pregnant at full term (which I was). After specifically mentioning this to him during our appointment, I...read full review
I have only used the telephone side of this clinic. I call the pharmacy and arrange the phone call from a doctor " working" the clinic that day. No set appointment tome, you just wait for a return call. Last time it was two days later ( staff admitted it was busy). I was probably on the phone 90 seconds total with the doctor agreeing to renew my two prescriptions for 90 days. Not exactly what I call a " visit" but at least I got my medications for diabetes and high cholesterol. Ontario has to do better!