About McKie Pools and Spas
McKie Pools and Spas is a highly praised business that provides exceptional service and products to its customers. The staff is friendly, knowledgeable, and goes above and beyond to ensure customer satisfaction. They guide first-time hot tub and pool owners through the process, teaching them how to use the products and maintain their equipment. Customers are incredibly pleased with the business's products, sales, and service. Many appreciate how Mr. McKie personally helps new owners learn about maintenance, including backwashing, water testing, and safety precautions. With a commitment to customer needs, McKie Pools and Spas has proven to be a valuable resource for those entering the pool and spa world, making the experience easy and cost-effective while always being ready to assist with any issues.
We bought a new Hydropool hot tub from OVL in 2025, and thus far we've been delighted both with the tub and the service. We've gotten good (and free) advice, and even an early on-site service call when I had a little hiccup that solved things quickly. A hot tub is a big investment (both up front and in ongoing maintenance), but it has also been a daily source of joy. No regrets.
We just wanted to take a few minutes to share our experience with the excellent folks at McKie (soon to be Ottawa Valley Leisurescapes). Sadly we lost our pool after this past winter due to ice damage. After consulting with Kristian and receiving his advice and quote we decided to have the pool replaced by them. The process was straightforward, they were ahead of schedule on the estimated install date, the price was reasonable and actually better than the original quote provided. Mike and the install guys were terrific and what we really appreciate is the customer support after install. A real gem of this outfit is Tamara in the store who goes out of her way to assist...read full review
Purchased my hot tub just before Christmas. They worked with my busy schedule and had it delivered and set up just as I asked. The hot tub has met and exceeded all our expectations. Although I have had a couple of small issues (nothing that stopped us from using the tub) they have answered and responded to all my concerns promptly and without any hassle. They even went and gave me some discounts on a couple of additional purchases as compensation without me asking or hinting. Overall my experience with McKies has been great and look forward to continuing to deal with. Shout out to Tamara for helping me chose the correct tub and to Christian and Mike for the set up and...read full review