McKie Pools and Spas is a highly praised business that provides exceptional service and products to its customers. The staff is friendly, knowledgeable, and goes above and beyond to ensure customer satisfaction. They guide first-time hot tub and pool owners through the process, teaching them how to use the products and maintain their equipment. Customers are incredibly pleased with the business's products, sales, and service. Many appreciate how Mr. McKie personally helps new owners learn about maintenance, including backwashing, water testing, and safety precautions. With a commitment to customer needs, McKie Pools and Spas has proven to be a valuable resource for those entering the pool and spa world, making the experience easy and cost-effective while always being ready to assist with any issues.
We installed our own pool, but came across a couple issues while plumbing it, Tamara and the guys, (I believe Kristian and Derek?) were absolutely amazing, not only did they talk me through everything, but helped find the right pieces I needed, did my water test and explained everything!! In a time where customer service is lacking, this place has it in spades!!!! I would highly recommend Ottawa Valley Leisure Scapes! Congratulations on the completed turn over of the business, you guys rock!!
Aug 2026
5.0★★★★★
The absolute best service and most helpful staff when it comes to pools and hot tubs. They treat their customers with respect and patience and have been vital to my backyard maintenance!
Aug 2026
5.0★★★★★
I think our hot tub deserves employee of the month.
We’ve had our hot tub from Ottawa Valley Leisure Scapes for two years, and it has been an absolute champion. I have fibromyalgia and use it for hydrotherapy for about two hours every single day, so this thing has seen more action than most backyard pools. Somehow it still looks and works like it’s showing off on the showroom floor.
The only repair we’ve ever needed was the faceplate. Before anyone starts questioning the quality, let me explain… it lost a long, hard battle against a pack of teenagers who apparently believed the edge of the tub was an Olympic vaulting horse. That’s not a warranty issue—that’s… read full review
