About International Pool & Spa Centers
International Pool & Spa Centers provides exceptional customer service. Their knowledgeable staff take the time to listen and offer helpful solutions to customers' pool and hot tub issues. They go above and beyond to ensure customers are satisfied, even offering cost-effective solutions. The team is dedicated to providing quality products and service, making them stand out from other pool and spa centers. Customers can trust they are in good hands with employees who are passionate about solving problems. The store has a service area with parts on display, which customers find convenient. Customers appreciate the flexible pricing options, such as paying by the foot for needed piping. The staff is friendly and knowledgeable, providing helpful advice and solutions, even when items are out of stock. One customer mentions a "game-changing" recommendation to use a filter plier wrench for all the connections. While the environment of the structure may be outdated, the exceptional service and problem-solving skills of the staff make up for it, according to customer reviews.
I wanted to share my recent experience with the service team at International Pool & SPA, Oshawa. My pool pump died several days ago and the team was very helpful in selecting the right replacement pump. When connecting the new pump, I realized that the connectors provided with the pump where too small for the existing flexible pipe between the pump and the sand filter - probably the old pipe got bigger over time due to high pressure coming from the pump. I sent an email to the service team with pictures of the connectors and the pipe. Brent responded right away and recommended what to do. I replaced the piece of flex pipe and connected the pump to the pipe using the...read full review
I’ve trusted this store for years because the team always greets me with a smile, even during the busiest times. When my pool liner began leaking, Brent and the service team listened, scheduled a technician immediately, and took care of everything with kindness and efficiency. Their quick, friendly support meant a lot — I’m grateful for such thoughtful service.
Great customer services ! They go above and beyond every time I come to the store. The manager is always so friendly and helpful. Been coming here for yrs and cant say enough about them.