About Shelin Pools Ltd
Shelin Pools Ltd. is a family-owned and operated business established in 1983. They specialize in installing and servicing a variety of pools, including inground, onground, fiberglass, and aboveground pools. The company prides itself on customer service and having knowledgeable staff. Customers have praised their expertise in resolving pool issues and their willingness to help with finding specific parts. Shelin Pools also provides services like hot tub maintenance, opening and closing pools, and water deliveries. While some customers have reported positive experiences with Shelin Pools' service and pricing, others have expressed concerns about the company's policy regarding deposits.
A great pool company to deal with. On time service. We had a new pool liner installed. They brought all the proper equipment along with water trucks . I was happy with they performed quickly and efficiently. The staff were professional and terrific to deal with. They answered all of our questions. If in need these are your pros
We just bought a property from an estate with a pool that had been neglected for years. After battling the 'mud puddle' on our own for a few days I gave up and went to the experts at Shellin Pools (Napanee).As it turns out the gentleman that installed the pool originally was at the store and the knowledgeable staff was able to access the pool history file. I can't express how comforting that level of service and knowledge was to us.Thank you Anthony and the fantastic team at Shellin for brightening my day and ? our pool water ?
Update:I've since been able to use my deposit to fix my hot tub. Shelin worked with me to get the right parts even though it was a brand they don't sell. Shout out to Katie in the Belleville store, she was great to work with super pleasant and helpful every time we talked.We looked into getting a pool with Shelin and even got as far as a deposit when situational changes made us stop moving forward. I was told at that time that I could use my deposit for anything at any time in the future. I've twice now tried to use my deposit for other service only to be told that "we don't do that ". Beware, they are not as upfront and honest as they seem.