About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 8PM
Tuesday: 9AM - 8PM
Wednesday: 9AM - 8PM
Thursday: 9AM - 8PM
Friday: 9AM - 8PM
Saturday: 9AM - 8PM
Sunday: 10AM - 7PM
PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The stores feature a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select locations provide dog training, pet grooming, pet boarding, Doggie Day Camp, and pet adoption services. Reviewers describe the staff as very polite, helpful, and professional, creating a great shopping experience. The Lakeshore location is noted for its clean and well-organized facility, ample parking, and excellent product availability. Many customers appreciate the wide range of pet food brands and the good service. The trainer's knowledge and caring approach have also received praise. Although some have yet to try the grooming service, its popularity suggests high quality, as it is often fully booked.
This is my store and I am usually happy with the service. But something must be said for the nightmare with the free photos with Santa. I went to the trouble of bathing grooming my pups for their booked appointment. I made an appointment the first day it was available to book When I got there the line was all around the entire store I asked one girl when her appointment was and she was not even 1/2 way through the line and hers was 4;25 pm and it was now 5:00 pm mine was 4:55 pm I had to leave without my pictures.How could they be so far behind in their appointments? If they accepted walk in people there should have been separate lines or if people were allowed to take...read full review
I went in with a friend who was getting her cat's food. The staff was friendly and willing to help. I did a mini tour, I got to meet some cats that were up for adoption. You can tell when individuals really love their jobs the dude was so excited to show us the cats. It was my first time ever being in a Petsmart. I was really intrigued, the best part of my visit was the grooming area and seeing the dogs being groomed.
We’ve been coming to this petsmart with our dog Hope for the past 3 months since we adopted him and it’s been a pleasure each time! Eden is our regular groomer and is incredible at what she does! She makes Hope feel super comfy and is super transparent about what is possible each time as he gets more and more accustomed to grooming. He always comes out happy and floofy! The other staff in the store are great and always available to ask a question or get help. The store is well stocked and clean - highly recommend to any other pet parents in the area!