The product itself should be good. However, various problems arose after installation. Fortunately, a technician named Mitch was very professional and patient. He resolved many issues. We would hope that the installers could be more careful to reduce potential errors. We also hope for an extended warranty period so we can use the product with peace of mind.
October 2025
Overall a positive experience. Well organized and smooth process if you can follow the steps and ensure the pre-requisites are built and prepared as per engineering drawings. The installer was just outstanding. He really did a great job with the installation and cared a lot about the work he did.
September 2025
Steve was instrumental in deciding to purchase the elevator. Not only did he assist with the sale, he went above and beyond to ensure the order was expedited so we can have the elevator installed as quickly as possible. The installers (John and Omar) were also very professional and knowledgeable. They worked diligently and with minimal disruption to our day to day activities in order to have the elevator installed. They also met with our carpenter and explained everything that needed to be adjusted with thr doors, measurements etc for the finisher. Bernard, the finisher was also very quick on wrapping up the installation. Great coordination from the back office from the... read full review
The product itself should be good. However, various problems arose after installation. Fortunately, a technician named Mitch was very professional and patient. He resolved many issues. We would hope that the installers could be more careful to reduce potential errors. We also hope for an extended warranty period so we can use the product with peace of mind.
Overall a positive experience. Well organized and smooth process if you can follow the steps and ensure the pre-requisites are built and prepared as per engineering drawings.
The installer was just outstanding. He really did a great job with the installation and cared a lot about the work he did.
Steve was instrumental in deciding to purchase the elevator. Not only did he assist with the sale, he went above and beyond to ensure the order was expedited so we can have the elevator installed as quickly as possible. The installers (John and Omar) were also very professional and knowledgeable. They worked diligently and with minimal disruption to our day to day activities in order to have the elevator installed. They also met with our carpenter and explained everything that needed to be adjusted with thr doors, measurements etc for the finisher. Bernard, the finisher was also very quick on wrapping up the installation. Great coordination from the back office from the... read full review