We had a quite disappointing experience with the person attending to us named Latoya. Not exactly sure of the name. We asked her outright how much will be the trade in value for the iPhone she'll be giving us to replace ours if we want to purchase the latest iPhone 17 pro. She calculated right away at around $540 then she subtracted it to the price of the new one and it comes down to around $1200. We decided to go ahead with the trade but when she referred us to the other Apple sales associate that takes care of this the trade in value now was around $230. We were surprised at sudden change. She explained to us why but we that's not how and what Latoya explained... read full review
January 2026
Amazing experience at this specific location! I went to the Burlington location and got the run around but was in and out of this location in 15 minutes with my desired outcome. Shoutout to FRANZ and LORNA; super knowledgable and helpful. Thank you for renewing my faith in Apple!
January 2026
I had an amazing experience at the Apple Store in Square One on January 10, 2026, this evening. Kaylin was incredibly friendly, patient, and extremely knowledgeable about the phone features. She took the time to thoroughly explain everything, answered all my questions, and truly made me feel confident and excited about considering a purchase. Outstanding customer service!
We had a quite disappointing experience with the person attending to us named Latoya. Not exactly sure of the name. We asked her outright how much will be the trade in value for the iPhone she'll be giving us to replace ours if we want to purchase the latest iPhone 17 pro. She calculated right away at around $540 then she subtracted it to the price of the new one and it comes down to around $1200. We decided to go ahead with the trade but when she referred us to the other Apple sales associate that takes care of this the trade in value now was around $230. We were surprised at sudden change. She explained to us why but we that's not how and what Latoya explained... read full review
Amazing experience at this specific location! I went to the Burlington location and got the run around but was in and out of this location in 15 minutes with my desired outcome. Shoutout to FRANZ and LORNA; super knowledgable and helpful. Thank you for renewing my faith in Apple!
I had an amazing experience at the Apple Store in Square One on January 10, 2026, this evening. Kaylin was incredibly friendly, patient, and extremely knowledgeable about the phone features. She took the time to thoroughly explain everything, answered all my questions, and truly made me feel confident and excited about considering a purchase. Outstanding customer service!