Apple Square One

Aug 2023

My experience was nice. If you don't have an appointment you'll have to wait quite a while. It's super busy even on weekdays.That being said the genius bar people are quite nice and do their best to resolve your issue. I got my replacement phone in just a few minutes.They have free wifi while you wait.PLEASE BACK UP YOUR DATA before you come.

Jun 2023

I went in to replace my battery on my iPhone and I was being upsold HARD on why I may have issues with the new battery and that I’d be better off buying a new phone.After telling him I didn’t want to spend $1000 he asked how much I’d be willing to spend. I told him id be willing to spend $130 on a new battery.Since when did Apple start pushing carrier plans and phone upgrades?? Or are staff selling their own snake oil at work?

May 2023

My Airpods were faulty and my wife needed a new iphone. I made reservations for the Genius Bar via the Apple Support app through its chat with a live agent..all done after 1am!!! Got to Genius Bar and experienced true customer service! Airpods were tested and proved to be faulty. Without question, I was given a new pair of Airpods since original was under warranty still. My wife inquired about the iPhone 14 and was given full description of its features. After deciding to purchase it, they transferred all details from original iPhone to new one. All of the above were done without us feeling hurried. We felt like we were at a high-end hotel, based on the service. Bravo...read full review