About SEPHORA
Sephora offers a welcoming shopping environment celebrating individuality. Shoppers can explore a range of beauty brands, including popular choices like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from Sephora Collection. The business provides both in-store and curbside pickup options for convenient order fulfillment. Customers can enter from Maple Ave. and follow signage for designated curbside pickup spaces. Experiences at Sephora vary. While some customers have praised the staff for being friendly and helpful, others have reported issues with inattentiveness, especially during busy times. For instance, during a recent visit, staff did not offer assistance until customers were cashing out, leading to concerns about equal treatment for all clients. Additionally, a customer expressed confusion when they were denied a perfume sample, while others were receiving samples. However, there are positive notes as well, with some customers highlighting the helpfulness and professionalism of staff, particularly praising Isabella and her team. They noted that this location is extremely well-maintained and presentable, making it a favorable choice for beauty shopping. Overall, while some staff members excel in customer service, there is an opportunity for improvement in training to better handle busy store environments.
I'm an older woman trying to buy my daughter a Christmas present. When I went in the store. Genelle saw me wandering and asked if she could help me. She was very good. Took me right to where I should have been and showed me products different price range that would suit my daughter's allergies. She showed me the vegan line which was just wonderful and then after I selected my choice she took me up and opened up a cash for me and signed me up and gave me a birthday present. Excellent customer service and a very pleasant girl. She made my shopping experience very comfortable.
This location is a savior! Right beside airport! Was able to run in and get some last minute beauty supplies before hopping my plane! That i now wont be late for thanks to this location!
I went into Sephora today to restock on some products and also pick out some new ones. For the first time in years of coming to Sephora, I had a great experience because of an employee named Kat. This was one of my best experiences at Sephora. She explained what products will work for my skin and was well informed about the ingredients in different products as well. She had a very positive attitude and made sure that we left the store satisfied, not only did she take her time in helping us test the products, but also in making sure we find the right ones which make us feel best. Because of her I was able to make a purchase that I was fully satisfied and confident in....read full review