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PetSmart

3.8 183 reviews
Pet Store, Pet Groomers
Overall rating
3.8
out of 5
183 reviews
5 star 56%
4 star 12%
3 star 5%
2 star 6%
1 star 21%

About PetSmart

PetSmart is a well-known pet supply retailer, offering a wide variety of products for various animals such as dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, mice, and more. They have a program where you can shop online and pick up your order at the store within two hours. Select PetSmart locations offer services like dog training, grooming, boarding, and adoption.

Many customers have had positive experiences with the training classes, especially noting Rob’s excellent instruction at the Gardiners Road location. Customers mentioned that Rob offers helpful advice outside of class and genuinely cares about helping dogs become the best they can be. One customer praised the puppy and intermediate training, saying their anxious puppy gained confidence and learned useful tricks thanks to Rob’s accommodating approach.

However, some customers have faced challenges, such as items being out of stock, especially when dealing with fish. One customer pointed out that if there are dead creatures in tanks, they should be removed promptly. Additionally, there was disappointment with the limited selection of products for larger small animals like guinea pigs and rabbits.

Overall, customers appreciate the friendly and helpful staff and the wide selection of products, including Natural Balance dry and wet foods for cats. While not all services were personally experienced, they are available at select locations, making PetSmart a convenient place for pet owners.

Jun 2026
5.0
The groomer sky is the absolute best. I am so thankful she is there. My dog absolutely loves her. Sky is so kind and Caring, very costumer oriented, can't say enough good things about her.
Jun 2026
5.0
My Rosie is going into advanced class with PetSmart's trainer, Rob. This is at PetSmart on Gardiners Road, west-end Kingston. I love how Rob helps each owner with their individual issues as well as in a group setting. He is very knowledgeable in his training ethics and very honest and caring for every dog and owner. I love the training we have received there so far. I would recommend Rob anytime. Can't wait for Advanced class to start!
Jun 2026
5.0
Shout out to Andrew!
I was on my third trip to the store in dealing with defective dual lamp for my bearded dragon that kept burning out. I decided to just upgrade to the better unit today.
As I was walking out the door, I realized the new fixture didn't come with bulbs. I asked Andrew (manager?)about it, and instead of making me pay even more money after all the hassle with the other defective units, he took me right back to the aisle and completely hooked me up with the lights I needed for free.
Super cool guy and amazing customer service. It is so rare to find people who actually care like that anymore. I'm super happy! Thanks again, Andrew!
Photos of PetSmart, 690 Gardiners Road,  Kingston
All 19 photos

Hours

Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Location

690 Gardiners Road, Kingston, ON K7M 3X9

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PetSmart · 690 Gardiners Road, Kingston, ON K7M 3X9

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