About PetSmart

PetSmart is a well-known pet supply retailer, offering a wide variety of products for various animals such as dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, mice, and more. They have a program where you can shop online and pick up your order at the store within two hours. Select PetSmart locations offer services like dog training, grooming, boarding, and adoption. Many customers have had positive experiences with the training classes, especially noting Rob’s excellent instruction at the Gardiners Road location. Customers mentioned that Rob offers helpful advice outside of class and genuinely cares about helping dogs become the best they can be. One customer praised the puppy and intermediate training, saying their anxious puppy gained confidence and learned useful tricks thanks to Rob’s accommodating approach. However, some customers have faced challenges, such as items being out of stock, especially when dealing with fish. One customer pointed out that if there are dead creatures in tanks, they should be removed promptly. Additionally, there was disappointment with the limited selection of products for larger small animals like guinea pigs and rabbits. Overall, customers appreciate the friendly and helpful staff and the wide selection of products, including Natural Balance dry and wet foods for cats. While not all services were personally experienced, they are available at select locations, making PetSmart a convenient place for pet owners.

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Reviews for PetSmart

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  • Dec 2025

    We go there for group training sessions for our cocker spaniel puppy and Rob has been amazing providing some tips, he also provides support by phone put of class and a lot of recommendations to train our puppy. He has been bery professional, knowledgeable and respectful of our needs.

  • Dec 2025

    We have a 7months old puppy and we get most of our food supply and toys at the store. It is always clean and the staff are extremely friendly and helpful.

    We also took a puppy training course and the instructor is very knowledge, patient and always demonstrate great care for our puppy. We really like the store and highly recommended.

  • Nov 2025

    Online order and did curbside pick up. The gentleman that brought my order out was fantastic. Very quick and friendly.
    Order was very fast being ready for pickup as well. I will definitely be back
    😻

Hours

Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM

Location

690 Gardiners Rd, Kingston

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