“TLDR: I cannot recommend this vet enough. Amazing staff, service, sense of community and morals.This review is long overdue, and for that, my sincerest apologies. We came to this Kenora vet after a highway accident involving a semi in June, 2023. Both my and my husbands vehicles were written off after a semi rear ended him, knocked him out of the way and then rear ended me, while stopped for a construction flagger. I had our two Border Collies in the backseat...my back windshield was broken, and when I came to, Taxi was gone, and Willow was in my lap.After what felt like (and turned out to be) hours searching for Taxi alongside a whole crew of road workers, he found us. He was limping and I was terrified, given the circumstances. I called the vet, not hopeful to be able to get him in right away. They told me as soon as I had the means to get there, to bring them both in to be checked. We walked in with no appointment hours later (had to deal with police, EMS, fire, finding accommodations, etc) they put us into a room immediately and swiftly both dogs were examined. They provided us with medication for inflammation and pain, as well as a topical for Taxi's burnt paw pads from running on the hot pavement. When we went to the counter to pay, what we assumed would be a pricey emergency visit, they handed us a bag of emergency vet supplies like gauze and vet wrap, along with the medication, and told us there would be no charge. They later went out of their way to bring us two bags of dog food to the hotel we were staying at while we were frantically trying to figure out how to navigate the traumatic situation we were in.To this day, Paula checks in on us via FB messenger. The kindness of this vets office and its staff in a time of dire need for our family has left such an impression on us, it is hard to put into words.Thank you, from all of us.“
Veterinarians
“TLDR: I cannot recommend this vet enough. Amazing staff, service, sense of community and morals.This review is long overdue, and for that, my sincerest apologies. We came to this Kenora vet after a highway accident involving a semi in June, 2023. Both my and my husbands vehicles were written off after a semi rear ended him, knocked him out of the way and then rear ended me, while stopped for a construction flagger. I had our two Border Collies in the backseat...my back windshield was broken, and when I came to, Taxi was gone, and Willow was in my lap.After what felt like (and turned out to be) hours searching for Taxi alongside a whole crew of road workers, he found us. He was limping and I was terrified, given the circumstances. I called the vet, not hopeful to be able to get him in right away. They told me as soon as I had the means to get there, to bring them both in to be checked. We walked in with no appointment hours later (had to deal with police, EMS, fire, finding accommodations, etc) they put us into a room immediately and swiftly both dogs were examined. They provided us with medication for inflammation and pain, as well as a topical for Taxi's burnt paw pads from running on the hot pavement. When we went to the counter to pay, what we assumed would be a pricey emergency visit, they handed us a bag of emergency vet supplies like gauze and vet wrap, along with the medication, and told us there would be no charge. They later went out of their way to bring us two bags of dog food to the hotel we were staying at while we were frantically trying to figure out how to navigate the traumatic situation we were in.To this day, Paula checks in on us via FB messenger. The kindness of this vets office and its staff in a time of dire need for our family has left such an impression on us, it is hard to put into words.Thank you, from all of us.“