Office of Student Financial Aid & Scholarships

Amanda and the Financial Support team have solved a problem that plagued my file for months within not even a full business day. Genuinely, couldn't be more thankful as it will allow me to continue my studies.

I've met Amanda a few times at drop-in services and she's been nothing but empathetic and attempted to help as much as she could from her end. This was the result, and I can only call myself lucky to have been forwarded to her each time I dropped by.

Nothing but the best wishes for her and the financial team that helped pull this off. Thank you!

Response times through MacHub can be slow, and it is often difficult to reach staff by phone. Improving communication channels and offering additional contact methods would enhance the overall customer experience.

No phone number? No email? How am I supposed to get in touch with them?? This is so frustrating. What if students don’t live in ontario and only travel here to attend the university? How are they supposed to travel hours just to go to the in-person office to ask just a quick question/inquiry? I’d give it 0 stars if that was possible.