FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration is a business known for its role as a leader in disaster and property restoration and reconstruction in North America. They are recognized for their quick response, extensive resources, and commitment to safety. The company's service is highly regarded, and they aim to be the only property restoration partner their clients ever need. In a specific basement flooding situation due to sewer back-up, FIRST ONSITE's team was described as extremely professional and organized, doing a great job with the repairs. The clients were pleased with the cleanup crew that attended to their property after a back-up under their subfloor, noting their quick arrival and thorough work. However, there were concerns regarding the qualifications of the workers, as some were identified as handymen rather than certified journeypersons. This led to a discussion with the insurance company about the possibility of using only certified professionals, with the client paying upfront and seeking reimbursement later, provided they stayed within budget. Communication was identified as an area for improvement. A scheduled appointment with the project manager, Mike, was missed without prior notice or apology, causing inconvenience and disappointment. Additionally, there was a delay of three months before the clients were informed that FIRST ONSITE did not have the capacity to accommodate the desired changes within the basement renovation project. In summary, FIRST ONSITE Property Restoration is a company known for its expertise and resources in property restoration and reconstruction. While their service is generally well-regarded, there is room for improvement in areas such as communication and adherence to client preferences regarding the qualifications of workers.