1175 Stone Church Road East, Hamilton
Sun 8AM - 11PM
3.8
★★★★☆
201 reviews
“I cannot say enough good things about this urgent care vet. Took my little 9 pound Pomeranian in last night after we suspected our son gave him raisins. Prior to bringing him in I tried giving him some hydrogen peroxide to induce vomiting but it didn’t work. When I arrived they were calm, and collected. Didn’t shame me for trying and proceeded to explain what they would do and the options I had. I opted for induced vomitting via injection … thankfully I did. My little guy ended up eating in fact 2 raisins. After an emotional wait the vet and techs reassured me everything was okay. I had 4 different techs including the vet who were all wonderful, friendly and very obviously animal lovers. I waited for another 30 minutes or so as my dog was continuing to puke after expelling the raisins which was to be expected. The receptionist cleaned up with no hesitation even though I offered to clean it up. She was kind and understanding. Sat with me and listened to my story about our previous dog we just lost in July with compassion. I honestly was so impressed and happy with the whole experience. My little guy is okay and feeling back to his little self. I can’t recommend this place enough. Thank you team for your hard work and kindness. You helped a stressed mom have a much more calm experience in an already high stress situation.
After reading reviews I want to add : For all the customers complaining about having to pay upfront this is a very common practice with emergency/ urgent care vets. Also given the area they are located in with a lot of low income clients, they cannot afford to loose a payment or possibly have to take a client to court because they haven’t paid. I can imagine due to some of the clientele they get being in this location it’s more common that not. So having to pay prior to completing the service is not uncommon especially in emergency situations. My regular vet made us pay before we had to put our dog down because who wants to pay a bill once you’ve just experienced one of the worst days of your life and you’re grieving. Everything happens for a reason. I can bet one bad apple ruined the bunch and because of this they had to revert to paying before service is complete to ensure they don’t get burned. Operating as an urgent care vet, I don’t think is unreasonable or uncommon. Doesn’t mean they are in it for the money. You’re going to have to pay before or after anyway. But that allows the business to still operate rather than finding out the client can’t actually afford it which I can imagine had happened in the past, thus resulting in that practice. How could they operate if half their clients can’t afford the services but don’t tell them until after? This ensures service is given and the clinic can still operate and pay their staff.”
