Royal City Foot and Orthotic Clinic

Oct 2025

My visit to Royal City Foot Clinic was an exceptional experience. From the moment I walked in, the staff were friendly, welcoming, and helpful. Alex was personable, warm, and demonstrated amazing attention to detail. I would highly recommend Royal City Foot Clinic — they are truly wonderful!

Mar 2022

About 8 years ago I started having problems with my feet / arches. I started wearing custom orthotics. I would buy two pair (one for running shoes, and the other for work shoes). Cost - $900. They would last for about 6-8 months then I would have to buy new ones. In December 2019 I went to get new ones, complaining that I needed more than this, as it was becoming extremely painful to walk most of the time. I was going on a trip, he recommended I get cortisone injections. I was able to get them at the clinic that day. I was given two cortisone injections – one in each foot. The left foot lasted until May 2020, and then I got another one. The right foot got about 4-5 more injections from January to June, and then I realized that they weren’t working anymore In May 2020, I spoke to my family doctor he referred me to other doctors, specialists throughout the city. From May 2020 until November 2020 I did every type of physiotherapy that exists for my feet. I paid over $12,000 in treatment for ultrasounds, icing my feet, heating my feet, shockwave therapy, accupunture, electromagnetic therapy, massage therapy, (I bought one that massages my feet) stretches – different types on insoles (I have had 7 different types of custom orthotics (which has cost me over $3000). I have done accupuncture and worn 5 different types of splints, braces to stretch my feet. In September, it was recommended that I get an MRI so they could see exactly what was going on. The waitlist was so long, I paid for them myself ($1500 for both feet) The specialist who recommended the MRI was no longer working at the clinic, and there was no one else who could see me. So, I paid for an MRI and had no one to help me. In January 2021 I found a chiropodiatrist who said he could help. I started from scratch (again): stretches, taping, leg brace (EQ brace - $300) and then custom orthotics ($700) and he gave me a cortisone injection in both feet ($80 each) in March 2021. The cortisone injection lasted until June 2021, and the pain has come back. When I go back to their office, I am told to keep trying different things, and I do, but it is not working. In September 2021 I contacted another place that I was referred to and went in for an appointment . He provided me with custom orthotics (a different type) $500 … and I wore those for about 3-4 weeks, but they were causing more pain. In October he provided me with a different type of orthotic, but that wasn’t helpful, and I took myself to the ER on November 14 as these orthotics were causing so much pain I could barely walk. The ER doctor provided me with medication for pain management and made a referral to another specialist It’s now mid-March and I still haven’t heard anything. In December I found this clinic online and was able to speak with Alexandra the next day. I was stunned to hear that yes, surgery is an option, and we set up an appointment. In February 2022 (COVID delays) I had the tendon release surgery. My friend and I drove up from Ottawa and home the same day. I woke up the next morning PAIN FREE. I didn’t even have “recovery pain”. It’s almost a month later, the stitches are gone, the pain is still gone, and I am slowly starting to put weight on my foot. I cannot express the amount of gratitude I have towards Alex and the clinic staff. She was absolutely phenomenal – quick text follow ups, weekly phone calls, and the assurance that I could contact her anytime. A HUGE thank you !!!

Jan 2021

Alex and the staff at this clinic are amazing! I waited (like a Dingbat) for more than 2 years + to get the surgery for The Claw (ingrown toenail). After much pain and many pleas for squeezing me in for an emergency appoontment....I finally decided to DO IT. My Covid-19, self-isolation, resolution! I was in disbelief 🤔 when there was not even one tweak of pain after the surgery. I was well equipped with pain relievers- but not 1 was required. I know we are all different but the reason I put off the surgery for so long was because I have a very low tolerance for physical pain- I usually faint. I hope my experience encourages others to not delay. Alex was incredibly gentle which I'm sure made a difference afterwards. If she hadn't shown me The Claw afterwards on the tray- I wouldn't have believed it was gone. Thank you 😊!