I just had the best customer service experience at LensCrafters this evening! Kim was absolutely amazing to work with, and was able to find me glasses to best suit my needs and wishes and be able to find something affordable for my prescription. I highly recommend to everyone to go to LensCrafters and will be going here from now on to get my glasses. Hands down best shopping experience I have ever had!
About LensCrafters
LensCrafters is a premier eyecare provider dedicated to ensuring customers always see their best. Offering a comprehensive range of premium lens solutions and a vast selection of designer brands, they cater to diverse vision needs. The staff is renowned for their exceptional customer service, friendliness, and expertise, going the extra mile to assist customers. Customers praise the clean and inviting atmosphere, as well as the knowledgeable and helpful team who take the time to explain everything clearly and provide personalized recommendations. LensCrafters welcomes all prescriptions and accepts a wide range of vision insurance plans, making quality eyecare accessible to all.
The New Sudbury Mall LensCrafters location is particularly praised for its helpful and resourceful staff. Customers have had positive experiences with the opticians who went above and beyond to find solutions, even providing a free, almost new frame when the original pair was beyond repair. The store's ability to charge directly to insurance companies and offer a 30-day discount on a second pair of glasses further enhances the overall experience. Customers consistently express their satisfaction with the quality of the frames and the staff's recommendations in helping them choose the most suitable options.
Reviews
AMAZING EXPERIENCE!!! Hernan was an amazing help and a wonderful employee. Help me alot with what works for my head shape, the glasses that would work well for me, and was a great story teller. Definitely recommend him for any help you need
I had a fantastic experience at LensCrafters thanks to Hernan. I broke my glasses frames while on vacation and was pretty stressed about it. Hernan was incredibly helpful on the phone, understanding, and reassuring. When I came into the store, he remembered our conversation right away and quickly helped me find new frames that worked perfectly with my existing lenses.
His customer service was outstanding—friendly, knowledgeable, and efficient. He made what could have been a frustrating situation so much easier.
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Hours
Location
1349 Lasalle Boulevard Spc 36E, Greater Sudbury, ON P3A 1Z2
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