I just had the best customer service experience at LensCrafters this evening! Kim was absolutely amazing to work with, and was able to find me glasses to best suit my needs and wishes and be able to find something affordable for my prescription. I highly recommend to everyone to go to LensCrafters and will be going here from now on to get my glasses. Hands down best shopping experience I have ever had!
About LensCrafters
LensCrafters is a premier eyecare provider dedicated to ensuring customers always see their best. Offering a comprehensive range of premium lens solutions and a vast selection of designer brands, they cater to diverse vision needs. The staff is renowned for their exceptional customer service, friendliness, and expertise, going the extra mile to assist customers. Customers praise the clean and inviting atmosphere, as well as the knowledgeable and helpful team who take the time to explain everything clearly and provide personalized recommendations. LensCrafters welcomes all prescriptions and accepts a wide range of vision insurance plans, making quality eyecare accessible to all.
The New Sudbury Mall LensCrafters location is particularly praised for its helpful and resourceful staff. Customers have had positive experiences with the opticians who went above and beyond to find solutions, even providing a free, almost new frame when the original pair was beyond repair. The store's ability to charge directly to insurance companies and offer a 30-day discount on a second pair of glasses further enhances the overall experience. Customers consistently express their satisfaction with the quality of the frames and the staff's recommendations in helping them choose the most suitable options.
Reviews
I had such a great experience at LensCrafters in the New Sudbury Center! Hernan and Jamie Lee were absolutely incredible, honestly above and beyond.
They were so patient, helpful, and knowledgeable the entire time. My girls are pretty active, and they handled everything with so much patience and kindness, which we really appreciated.
They were also down a staff member and still had a busy store, but you never would have known it with how well they managed everything. We never felt rushed and they took the time to make sure we were all happy with our choices.
Thank you for the great service!
I broke my glasses over the holidays and went in to the New Sudbury Mall LensCrafters location to see if I could get them fixed or replace the frame. All three opticians on duty were incredibly helpful. Sarah tried to fix them (they were kaput). Another staff member found a recently returned pair with the same frame and size. I got an almost new frame for free, and I cannot say enough how helpful and resourceful they all were. Plus we had a lovely time chatting while they were trying different solutions. 10/10 recommend the location and staff.
Photos
Hours
Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 6PM
Sunday 11AM - 5PM
Location
1349 Lasalle Blvd Spc 36E, Greater Sudbury, ON P3A 1Z2
Find More Pros in Greater Sudbury
For local businesses
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.