Those people that work there are incredibly professional and they care so much for their clients Whoever owns this store should be very privileged to have a team like this. Thank you guys for your kindness and your helpful opinions
July 2025
I am only shopping Canadian now so ditched Petsmart for this locally owned business at The Gloucester Center in Ottawa. The staff are experienced and kind, I have dealt mostly with Emily who has been amazing in her knowledge of Canadian brand dog foods. She knows her stuff and cares about the clients in the store. Yesterday I had the pleasure of meeting Nicole, the Store manager who confirmed Emily’s choices for me as well as praised her for her knowledge. Nicole even offered to allow my rescue Pitbull/lab to come into the store off hours for the self-dog wash because he is so reactive. Bravo to personal service and customer satisfaction for this Pet Value. You have... read full review
July 2025
The staff here are fantastic—friendly, professional, and clearly knowledgeable. I was especially impressed by their return policy: even if your pet has already tried the food, you can return it if it doesn’t agree with them. That kind of customer service really stands out!
Those people that work there are incredibly professional and they care so much for their clients
Whoever owns this store should be very privileged to have a team like this.
Thank you guys for your kindness and your helpful opinions
I am only shopping Canadian now so ditched Petsmart for this locally owned business at The Gloucester Center in Ottawa. The staff are experienced and kind, I have dealt mostly with Emily who has been amazing in her knowledge of Canadian brand dog foods. She knows her stuff and cares about the clients in the store. Yesterday I had the pleasure of meeting Nicole, the Store manager who confirmed Emily’s choices for me as well as praised her for her knowledge. Nicole even offered to allow my rescue Pitbull/lab to come into the store off hours for the self-dog wash because he is so reactive. Bravo to personal service and customer satisfaction for this Pet Value. You have... read full review
The staff here are fantastic—friendly, professional, and clearly knowledgeable. I was especially impressed by their return policy: even if your pet has already tried the food, you can return it if it doesn’t agree with them. That kind of customer service really stands out!