I had a horrible experience at this spa. I called last week for a massage appointment well and they said i can walk on Monday, but when I arrived today, I was told they couldn’t take me because they were "overbooked." This was after I had traveled quite a distance to get there. Not only was the situation frustrating, but the staff didn't seem at all apologetic or willing to offer any solutions. I called before i leave to make i am able to taken care of.
The customer service was downright awful—no effort to accommodate me or reschedule. I ended up wasting my time... read full review
April 2024
Bad bad bad customer service. I went in for a 30 minute session. 15 mins in she was hinting that the massage was over. Then she started walking out to get hot towels. I called her back but she ignored me and went anyway. When she got back I said “why are not being nice to me? We come to get a massage when we are stressed and you are being mean?? I paid you money!!…” It was so bad that I started screaming at how poorly I was being treated.I have to assume it was because I am black cos I did nothing to her.
August 2023
This is basically Wonder Queen Spa and Wonder Spa. They changed the name multiple times because their Google reviews are bad. I was hooked because the reviews were more than 4 stars, but this misleading. Massage was below average, the lady kept going in and out like at least 3 times, they changed masseuse in between. Massage was not horrible because she tried. This would have been fine up until the end when I gave my tip, and she asked for more. Not nice
Terrible Client Service – Travelled for Nothing
I had a horrible experience at this spa. I called last week for a massage appointment well and they said i can walk on Monday, but when I arrived today, I was told they couldn’t take me because they were "overbooked." This was after I had traveled quite a distance to get there. Not only was the situation frustrating, but the staff didn't seem at all apologetic or willing to offer any solutions. I called before i leave to make i am able to taken care of.
The customer service was downright awful—no effort to accommodate me or reschedule. I ended up wasting my time... read full review
Bad bad bad customer service. I went in for a 30 minute session. 15 mins in she was hinting that the massage was over. Then she started walking out to get hot towels. I called her back but she ignored me and went anyway. When she got back I said “why are not being nice to me? We come to get a massage when we are stressed and you are being mean?? I paid you money!!…” It was so bad that I started screaming at how poorly I was being treated.I have to assume it was because I am black cos I did nothing to her.
This is basically Wonder Queen Spa and Wonder Spa. They changed the name multiple times because their Google reviews are bad. I was hooked because the reviews were more than 4 stars, but this misleading. Massage was below average, the lady kept going in and out like at least 3 times, they changed masseuse in between. Massage was not horrible because she tried. This would have been fine up until the end when I gave my tip, and she asked for more. Not nice