Friendly Fires Fireplaces & BBQs Cobourg

Friendly Fires Fireplaces & BBQs Cobourg offers exceptional service and knowledge. The team provides impeccable professionalism, from initial store visits to installation. They go above and beyond to source specific parts, even if they are not readily available. The staff has extensive knowledge of products, including fireplaces and BBQs, and presents themselves respectfully to customers. The business is highly recommended for a smooth and satisfactory purchase experience. Customers praise the friendly, knowledgeable, and courteous staff, who thoroughly explain every detail. Hayley and Scott, in particular, have been highlighted for their exceptional customer service, problem-solving abilities, and positive energy, even during the busy season. Customers have had positive experiences with the store, including a successful safety check and service for a fireplace, adding a remote control, and purchasing a replacement door for an old woodstove. The staff's willingness to go the extra mile to resolve issues and locate hard-to-find parts has been greatly appreciated.