About Best Buy
Best Buy is a well-known electronics store chain that specializes in a wide range of products, including computers, mobile devices, TVs, home theatre systems, video games, and more. Customers can easily reserve products online and pick them up in-store, or shop online and enjoy free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee, ensuring customers get the best deals on the latest and greatest tech products. The store's Geek Squad Agents provide expert assistance, whether it's repairing problems, protecting valuable devices, or offering additional benefits through monthly home or business memberships. Customers consistently praise the friendly and knowledgeable staff, who go out of their way to make sure shoppers are satisfied with their purchases. Recent customers have shared exceptional experiences at the store. One mentioned the amazing service from a customer service representative during an exchange for a smart ring, highlighting the quality of assistance provided. Another customer expressed their trust in Best Buy for the helpful and knowledgeable staff, noting that they have never been disappointed. A different customer was impressed with the professionalism of a staff member who guided them through purchasing a new iPhone Pro, showcasing the team's commitment to excellent service and customer satisfaction.
This isn't specific to this store but Best Buy in general. My wife ordered a Apple Watch Series 11 and when we received the package someone during shipping had cut the tape pulled out one side of the cardboard box, stole the Apple watch and band and put the box back together. We put in a claim with the shipper FedEx but they denied it, so basically we are out $621 after tax; very disappointed. Won't be ordering any thing else online from Best Buy if this is what we can expect. UPDATE: Best Buy reached out and after a couple weeks of investigation they refunded the price of the Apple Watch. We appreciate very much that they made this right even though it wasn't directly...read full review
I would like to leave a great review for Tesa at Best Buy. She helped me purchase a phone with an excellent deal and provided outstanding customer service. I also had an issue with Fido, and she worked very hard to resolve it. Tesa is very professional, knowledgeable, and truly knows how to do her job. I highly recommend her if you are looking to purchase anything at Best Buy.
We had another outstanding experience with Mack at Best Buy. We recently added an additional phone line and purchased two new phones, and once again, we were blown away by his professionalism, patience, and knowledge. Mack takes the time to explain everything clearly, answers every question, and makes the entire process smooth and stress-free.
He is truly one of a kind, and we won’t deal with anyone else for our phone needs. He absolutely deserves recognition and a shout-out for the exceptional service he provides—Best Buy is incredibly lucky to have him, and he deserves a raise!
Thanks Mack, hope you had a great Christmas and New Year !!!!! 😀