About Aurora 2020 - Dr. Robert J. MacAlpine Optometrist
Aurora 2020 - Dr. Robert J. MacAlpine Optometrist offers excellent customer service and a warm, welcoming atmosphere. The friendly and professional staff take the time to explain procedures and provide helpful advice on glasses purchases and repairs. Dr. MacAlpine is thorough, patient, and skilled at clearly explaining complex eye care information. Patients appreciate the staff's willingness to address concerns and answer questions, which helps them feel comfortable and confident in their care. The clinic is highly recommended for those seeking quality eye care, especially for emergencies or routine checkups. Many patients have expressed satisfaction with their experience, noting the genuine interest the doctor shows in caring for their eyes.
Dr MacAlpine was so kind and understanding when I had an issue with a prescription on a new pair of glasses. He wasn't even the Dr that gave me the new updated script but when I was having such difficulty seeing and adjusting to them ( please note I have been wearing glasses since I have been 5 years old and I am now 63! ), which was unusual for me, he saw me right away. He identified the issue and they took care of me promptly, replacing my lenses quickly and fairly. The staff at the office... in particular my pal Justin :) were kind and went the extra mile to ensure I was happy and satisfied. I highly recommend this office as very professional and helpful! Many thanks.... :):)
When I had a sudden retinal issues Dr. McAlpine saw me immediately and sent me as an urgent case to a specialist. He has discovered eye issues that needed attention urgently, therefore preventing them from becoming worse. Office staff helped me find glasses that fit my face, ordering in smaller width frames until I found one that really worked.
Great environment full of helpful and knowledgeable staff. I love my glasses and will be back again for more!