Saint Francis Sleep Center provides a comfortable and clean environment for sleep studies, featuring knowledgeable and compassionate staff. Patients have praised Dr. Bregman for his professionalism and expertise, although there are mentions of the front desk staff being less friendly. Many have reported positive experiences, highlighting the helpfulness of the nursing staff, who ease any nerves during the study. Overall, while the facility could benefit from updates, the care received is commendable and appreciated by those who visit.
I would like to give them 5 stars because I really enjoyed my first visit and really felt heard. After waiting a month for my sleep study, I was called 30 minutes from the original appointment time to be told my time was changed to 8:30 pm instead of 9:30 pm. I was 10 minutes away and drove from collinsville through ice and snow to make my appointment. The worst part is I took off work from seeing my patients to make this appointment, and I hadn't taken my medication in 7 days. My lunchbox and backpack were packed. This was extremely disappointing. The woman on the phone said that I would be called the next day. I am ,however, glad that I did not pay the estimated balance...read full review
I’ve read the other reviews and I must agree that the sleep center should be updated. However, my experience with the staff was exceptional . Dr. Bregman is a great Dr. and I’m sad that he is retiring. My tech, Stephanie, that worked with me during my study did an excellent job and I hope that they will assign her to my future studies.
The equipments are old, I didn’t like how much glue they had to put on my head to attach the wires. seems really old style. Also, the nurses were awful. I was already uncomfortable, and by the time I was ready to fall asleep, they start being loud and laughing and talking, and when I told the nurse, I can’t fall asleep because I can hear you guys laughing and talking. She asked if I needed ear plugs I agreed to use it. still could hear them so I had to use my white noise on my phone and finally was able to fall asleep at 1:00 AM. when I asked in the morning why they were so loud ? she said she didn’t know what I’m talking about. I paid $500 out-of-pocket for...read full review