About Poppi’s Spa+Lounge
Poppi’s Spa+Lounge is a new spa that offers a variety of wellness services. They provide skin and body treatments, along with an amenities circuit featuring an infrared sauna, salt therapy, and color therapy. Guests have praised the spa for its relaxing environment and professional staff. The staff is calm, friendly, and helpful, creating a serene and cheerful ambiance that makes everyone feel happy and relaxed. Many have highlighted the expertise of the massage therapists, who are knowledgeable and create a sense of peace beyond the massage table. The prenatal massage offered by one therapist was particularly well-received. John-Paul is noted for his ability to assess needs and target areas with special techniques and the perfect amount of pressure. Some guests have enjoyed the Rosewood aromatherapy, which enhances the overall experience. Poppi's Spa+Lounge has transformed the old News on 6 building into a stunning space, making it almost unrecognizable. Many visitors express a desire to return, indicating that it is a place where one can truly decompress and enjoy a rejuvenating spa experience.
No Thank You. Will NOT be going again. Went today with a group of girlfriends (6 of us) to spend the morning and get services. The customer service was subpar at best unfortunately and the scalp detox wasnt anything special in the moment. I will see how my hair feels in the days coming and update accordingly. As to customer service, prior to coming (day or two before) I recieved a text message that my service is set for 2pm and to complete an intake form (which I did). When I arrived I was advised my service wasnt until 245 but everyone else in my group would be at 2. I asked why I recieved a text that my service was at 2 and they said we'll you can enjoy the lounge. I said well I am paying an extra fee to be able to use the lounge so I dont quite know how that is a response. Again I asked why was I sent a message that my service was at 2 when it isn't. They said they didn't know. I asked why I wasn't contacted to let me know I would be 45 minutes after everyone and for me to consider a different service. I was again provided no response and instead they attempted to blame the friend that book all of us (when she in fact was never told I would be delayed). I ended up going in at 2:51 (took a screenshot of my phone showing the time) as my friends were coming out and starting to hang out. They acted as if I was wrong for being a bit annoyed and offered no options or even apologies. Then when we went to check out they added in a 20% gratuity to each or our bills even though we were separate and didn't even tell 3 of the girls in our group that they did so and ended up getting way more of a tip than was reasonable even for exceptional service. The lounge is cute. But with the customer service, lack of communication, and overcharging people on a tip we will definitely not be back.