“Gather 'round, it's story time: Apparently in the banking world it's pretty common for checking/savings accounts to be sold along with the entire branch to other banks; as a usually $68-$100'aire in my checking account due to a ton of kids and irresponsible spending habits, how the heck am I supposed to know that? Anyway, the Vinita branch decided to sell to another bank and I was going to be a new customer of the new bank...that doesn't work for me. I just wanted my account migrated to the Pryor branch and nothing else to change. I call the 800 customer service number where it looked like Karena (? spelling) was going to get me fixed up, till she couldn't and passed me to Andrew, who was entirely unhelpful and seemed perfectly fine with that?. So, after choice words (which I'm not sorry for) I asked to be transferred to someone at the Pryor branch. Insert Tracey Wheeler, branch manager. The words that I would use to describe Tracey are 1. Tall , 2. Helpful and not necessarily in that order. Tracey did a great job of talking me off the banking ledge and invited my beautiful wife and I to come to the branch for an in person discussion. After meeting with Tracey, I decided to keep my $68 at Arvest under the conditions that I could be a Pryor branch customer. I left feeling better about the situation and I'll be returning there for business. If there would have been a bank lobby good dog, I suggest a golden doodle, I would have given this branch 6 stars. Tracey needs a raise, high five, gold star or something. 800 line Andrew needs to go back to bank phone school.“
Financial Planners
“Gather 'round, it's story time: Apparently in the banking world it's pretty common for checking/savings accounts to be sold along with the entire branch to other banks; as a usually $68-$100'aire in my checking account due to a ton of kids and irresponsible spending habits, how the heck am I supposed to know that? Anyway, the Vinita branch decided to sell to another bank and I was going to be a new customer of the new bank...that doesn't work for me. I just wanted my account migrated to the Pryor branch and nothing else to change. I call the 800 customer service number where it looked like Karena (? spelling) was going to get me fixed up, till she couldn't and passed me to Andrew, who was entirely unhelpful and seemed perfectly fine with that?. So, after choice words (which I'm not sorry for) I asked to be transferred to someone at the Pryor branch. Insert Tracey Wheeler, branch manager. The words that I would use to describe Tracey are 1. Tall , 2. Helpful and not necessarily in that order. Tracey did a great job of talking me off the banking ledge and invited my beautiful wife and I to come to the branch for an in person discussion. After meeting with Tracey, I decided to keep my $68 at Arvest under the conditions that I could be a Pryor branch customer. I left feeling better about the situation and I'll be returning there for business. If there would have been a bank lobby good dog, I suggest a golden doodle, I would have given this branch 6 stars. Tracey needs a raise, high five, gold star or something. 800 line Andrew needs to go back to bank phone school.“