About Emerald Heat & Air
Emerald Heat & Air is a family-run business that values community involvement and building long-term, win-win relationships with its customers. They prioritize integrity and clear communication in all their dealings. When a customer's furnace broke down during a cold snap, the technician responded quickly and worked diligently to solve the complex problem. The customer appreciated the explanation of the process and the solution. Another customer praised Bree for her timeliness, professionalism, and efficiency in diagnosing and fixing the issue, which allowed her to continue with her day. The company offers flexible financing through Wisetack and is known for their prompt, professional, knowledgeable, and friendly service. Recently, a customer had their new heating and air conditioning system installed with ductwork. They noted that everything went smoothly, and the team answered all questions with helpfulness and attentiveness. The installation helped reduce electric bills and kept the home comfortable during the summer heat. Customers also appreciated the quick response times and the effort to ensure their comfort during extreme temperatures. Recently, Emerald Heat & Air received high praise for their prompt and professional service. A customer experiencing an A/C problem called on a Friday night, and by Saturday morning, the team was there. They quickly fixed the issue, which involved replacing the start capacitor, and had the air conditioning running again in about 20 minutes. Customers described the staff as friendly, knowledgeable, and efficient. Another customer, a first-time client, called for help when water was dripping through the ceiling in the living room. Due to a cancellation, Emerald was able to fit them in within 20 minutes. The team arrived on time and discovered the problem was a plugged drain in an old unit (38 years), requiring larger PVC drain pipes. The customer was very satisfied with the service and the kindness of everyone involved. Customers consistently mention how responsive, professional, and friendly the team is, even responding quickly on weekends to ensure their comfort.
Emerald is a great company and I highly recommend them. Bobby, Bree, and their summer apprentice (can't remember his name) found my problem right away (a plugged condenser drain) on my interior unit in the attic. They are very prompt, friendly, professional, efficient & knowledgeable. They had my AC problem fixed in a little over an hour.
I am a first time customer and called Emerald for help since they are a locally owned business and have really good online reviews.
My problem was a minor emergency because water was dripping through the ceiling in the living room!
Emerald was able to fit me in their schedule in 20 minutes due to a cancelation! Bobby,...read full review
A/C went out in Friday night. Called Saturday morning and they were here by noon and had it repaired and running in about 20 minutes. Had to replace the start capacitor. Bree was nice, friendly, and got the job done quickly. Will definitely use again and recommend.
I was able to get an appointment the very next day. They came promptly and were very polite and fixed my AC quickly. And the price was very reasonable. I’m very impressed. Thank you Bree!