The Hearth Shop is a reliable and customer-focused business that specializes in fireplace and stove services. Customers praise the knowledgeable and responsive technicians, who take the time to explain issues and provide cost-effective solutions. The business carries a wide range of high-quality parts and accessories, including hard-to-find items, making it a go-to choice for local residents. Overall, The Hearth Shop is known for its commitment to providing excellent service and ensuring customer satisfaction.
We are so happy with our North Star fire place! We originally started with a biltmore 80 open traditional fire place to the closed door North Star!! The customer service was amazing! They made you feel like family when you walk through the doors and were so sweet, and understanding when we wanted to switch to the North Star! 10/10 I’ll recommend them forever! Great company! Amazing customer service! Will always have our business!!!
Robert came out to fix our napoleon and he was amazing! He was very knowledgeable, explained everything to us and very responsive. Him and the other gentleman that was with him. I would highly recommend The Hearth Shop and Robert. Thankful for him fixing our fireplace and making fires enjoyable again!
I called to set up a service call and was told between the call and part and labor I was looking at about $300 if my suspicions about what was wrong with my gas logs was correct. However the woman who answered the phone took the time to explain to me something else that would also cause the issue and how I could fix it. I spent $7, my fireplace now works, and I will be calling the Hearth Shop if I need work done in the future. They could have just made a quick buck off of me, but they took time to listen, help, and troubleshoot and that means a lot these days.
201 SE 1st St, Moore, OK 73160
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