Dr. Jay Case, DDS - Dental Depot

Oct 2023

I recently had both a cleaning and a set of fillings done at Dental Depot, and I wanted to share my thoughts about my experiences. When I initially went in for a cleaning, I was genuinely impressed by the level of communication and the welcoming atmosphere. The staff made an effort to ensure I felt relaxed and comfortable, which significantly eased my anxiety I had about the appointment. It was a positive experience, and I felt valued. However, my perspective changed of dental depot when I returned for my first set of fillings. I was quite nervous about the procedure. Unfortunately, during this visit, I didn't have the same positive experience in terms of communication and patient care. There was very minimal communication throughout the procedure, not even the typical "how are you doing?" conversation like my previous visit. I understand the importance of efficiency in business, but for someone who was already nervous, the lack of communication made me feel even more uncomfortable. I used nitrous oxide during the filling procedure to help alleviate my anxiety, unfortunately it didn't seem to help. Additionally, I wasn't even provided after care instructions. What disappointed me the most was the failure to build a rapport and a sense of trust during the filling procedure. For me, I find it to be a crucial part to establish a connection or rapport, Unfortunately, i didn't get that and I felt on edge throughout the entire process.

Jun 2018

Best dentist office ever! Been going to this dental office since November of 2017. They are great. The Nurses are very professional and sweet. The docotors are awesome and do great work. They fixed my broken tooth with little pain and made it like new again. Absouletly the best place in the city to get your teeth worked on.

Aug 2017

Thank you Dr. Case and Staff for making my visit today a comfortable experience!! I had to get crown and had teeth cleaned and staff was so friendly and helpful. They were so gentle and quick and I want to Thank you!!