About Eastside Volkswagen
Reviews for Eastside Volkswagen
Write a reviewHours
Monday: 9AM - 8PM
Tuesday: 9AM - 6PM
Wednesday: 9AM - 6PM
Thursday: 9AM - 8PM
Friday: 9AM - 6PM
Saturday: 9AM - 5PM
Sunday: Closed
Tips
offers repair services free wi-fi
Eastside Volkswagen, located in Willoughby Hills, offers a welcoming atmosphere for both new and used car sales, parts, and service. The dealership is known for its exceptional customer service, with a team that is kind, knowledgeable, and efficient. Customers appreciate the quick response times, especially from sales representatives who prioritize communication and follow-ups. One reviewer highlighted their positive experience, noting that their daughter secured a great lease deal on a Volkswagen Taos in just two hours. Others mentioned the professionalism and respect shown by the staff, particularly praising the sales team for making the car purchasing process comfortable and straightforward. Many customers have expressed satisfaction with the reliability and quality of their vehicles, with some noting that their 2013 Passat has only needed routine maintenance over the years, including battery replacements, brake work, tires, and a fan for the heater system, demonstrating the durability of VW German engineering. The dealership's clean environment and friendly staff create a welcoming setting for buyers. One customer shared that they purchased a new Volkswagen and found the staff, especially sales associate Ronald James, to be very patient, informative, and attentive, making the experience enjoyable. Overall, Eastside Volkswagen focuses on simplifying buying and servicing models, aiming to deliver a satisfying experience for drivers from various neighborhoods and ensuring they feel proud of their automotive investments.
I just went in to change my specialty wheel locks to a standard and these guys were so nice! Everyone I interacted with was so pleasant and professional. I wish I knew the service rep’s name. That was who I spoke with initially, then he directed me to Eric at the service desk who was so nice and helpful, then the gentleman at the parts desk whom I shared a few laughs with he was so nice as well! And then last but not least, the young man who changed the wheel locks for me! I look forward to being serviced at this location in the future! Good customer service is so hard to come by. I live in Bedford and will certainly be making this trip! Thanks guys
I bought a 2013 Passat new in 2013. Prior to purchasing this car I researched the safety protocols implemented into VW vehicles. I must say the reviews did not disappoint! To date in 2024 the only repairs I ve had done were routine maintenance. I ve replaced three batteries, ONE overall brake replacements, two new sets of tires, one fuse, and recently a fan for my heater system and of course routine oil changes. Thats it in 11 years! No other repairs were needed after multiple inspections. I ve truly been made to believe in VW German engineering. Also may I add the paint job on my car is still outstanding and shines like the first day I drove it off the lot....read full review
Excellent experience buying a car - the right car - for my son. Place is clean, professional and friendly. Highly recommend if you're in the market for a vehicle.
Can't say enough great things about our salesman, Ron. Great energy, attentive, friendly and not the least bit pushy. Made both my son and I feel welcome and comfortable. This young man is going places.
We'll be reaching out to Ron again in a month or so for another purchase.