Just got ours installed a couple weeks ago just in time for the cooler weather we love it and the service that chimney solutions gave us was great
About Chimney Solutions
Chimney Solutions is Miami Valley's leading design center and showroom for gas fireplaces, wood stoves, and inserts. The showroom operates by appointment, with some walk-in hours on weekends. Customers praise the staff's excellent service, especially Ben, who is known for his attention to detail and clear communication throughout the process. Many clients have expressed satisfaction with the flawless installation and the cleanliness maintained in their homes afterward. Recently, a customer shared their excitement about installing the Medium Flush NexGen-Hybrid wood burning insert by Fireplace Xtrordinair/Lopistoves, noting its high quality and efficiency. The customer appreciated how quickly the one-day installation was scheduled and completed, making the upgrade smooth and hassle-free. The team at Chimney Solutions prioritizes customer satisfaction, promptly addressing any issues such as fan replacements with professionalism. Customers also comment on Ben's professionalism and knowledge, feeling confident that he and the team will take good care of them even after installation. Overall, Chimney Solutions is highly recommended for anyone seeking fireplace solutions, with many praising the friendly and helpful staff.
Reviews
We talked with Ben about replacing our wood burning insert. He is very knowledgeable about what needed to be done and how it needed to be done. He has a beautiful showroom with multiple displays. Once we decided to go with Ben’s suggestion we were scheduled for install within a few days. Ben, Ben and Ryan took out the old and inserted the new very quickly and were very careful with their equipment in our home. We would highly recommend Ben and Chimney Solutions for any of your wood or gas fireplace needs or wants.
We were having problems with our fireplace pilot light not staying on, plus the remote control wasn't working either, even after Ben gave us a step by step on what to do. We had an appt set up for a service call ( a few weeks out). Ben called us up to fit us in early. He and an associate (another Ben) came out, fixed the problems, replaced what was bad- all at no charge- as it was still under warranty. Thank you so much for your promptness, professionalism and your honesty. We will definitely and highly recommend Ben with Chimney Solutions!!
Ken and Catherine Serey
Photos
Hours
Monday 8AM - 8PM
Tuesday 8AM - 8PM
Wednesday 8AM - 8PM
Thursday 8AM - 8PM
Friday 8AM - 8PM
Saturday 8AM - 8PM
Sunday 8AM - 8PM
Good to know
- offers repair services
- accepts credit cards
Location
917 Walker Street, Troy, OH 45373
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