About J & B Appliance LLC
J & B Appliance LLC, established in 1978, is a reputable service provider for major appliances in the Western Reserve region. The company prides itself on transparency and commitment to its clients, offering flat-rate quotes before any work commences. With a dedicated team of 8 professionals, including 6 highly-trained technicians, J & B Appliance LLC strives to deliver top-tier in-home service. The company accepts various payment methods, including major credit cards, cash, and offers replacement parts for convenience. Reviewers have praised the company's prompt and professional service, with technicians being polite, knowledgeable, and kind. They also appreciate the company's transparency, communication, and willingness to revisit issues if necessary.
Called one time. Explained my dishwasher dilema. Set the appointment. Tech called before he came. showed up on time. Actually about ten minutes early. Assessed the problem, fixed it and was ready to leave within a half hour. Man was polite, knowledgeable, kind and even laughed at my jokes. What a great company. If you have a need for appliance repair, do not hesitate to call them. Great company Thanks Dale
Everything is right with J & B. I called Thanksgiving weekend about service on my washer and left a message. I received a call back Monday at 8 a.m. Rick came out Wednesday on time at 8 a.m. I had received a text the night before confirming the appointment, and a text that morning that the tech was on his way. I like that! Rick diagnosed the problem, he ordered the parts, and I paid the service fee by check. Following the same procedure, he and Mike arrived at 8 a.m. the next Monday and installed the parts. Then they checked the circuit board. Nothing. Rick gave me a price for the board, including the parts he had just installed. I decided for that cost I could buy a new washer. The techs were very kind, agreeing, and charged me only for the service, which I'd already paid. They did remove the new parts to return. Note to self: If the washer is so off balanced that it "walks" several inches, get it checked out now. That rattling/walking can loosen other parts.
I was able to easily schedule an appointment to look at my washer, but, after the visit, thought that the problem hadn't been well diagnosed (this was partial due to the fact that I supplied them with the wrong model number when I scheduled the appointment). I emailed the owner, who promptly sent out another team to look at my washer again. I am very pleased with the professional and prompt response. I would recommend this vendor.