Heffernan & Associates Inc

I used Donna Heffernan for my personal income taxes for about 10 years, and it pains me to write this review. Unfortunately, after repeated problems over the past several years, I am now filing a complaint with the state accountancy board.

My taxes are extremely simple. I’m a W-2 employee with no complicated investments or transactions. I pay a professional because I don’t want to worry about filing my own taxes. Instead, I’ve spent the past several years repeatedly following up on errors and missed filings.

At least twice, my children were left off as dependents despite my specifically providing that information, requiring my returns to be corrected.

This year,… read full review

I used them for over 7 years and unfortunately finally had to find another firm due to their lack of professionalism. 1- their costs keep going up and their customer service keeps going down. 2- I paid a bill that they keep sending me an invoice for… despite the fact that I showed them their own receipt for the payment. I have left voicemails, emails, and comments on their own portal and they continue to send me the same invoice (it’s been well over a year since I paid it). They never call back or respond but keep sending me the same exact invoice via email and snail mail. Their entire job is supposed to be book keeping and accounting and they can’t even handle… read full review

Do not hire Heffernan and Associates.

If I could give less stars I would. I run a small reputable family business and love to pay my bills on time and happy to pay my share of taxes. The experience I have had with Heffernan and Associates is beyond comprehension how bad it has become. We hired Heffernan and Associates back in 2022 to handle my accounting, bookkeeping and payroll. After we met, I felt like they were going to be great, really sold me on their company and service but I learned after a short time that they would not live up to even the most basic standards.
I am shocked at the lack of professionalism and support they have given me and my business, Donna… read full review