Tried to pick up order after hours but was unable to. the scanner system outside would beep like it recognized the barcode but the screen would not change. then i called the customer help number and no one picked up and the mailbox was full so i couldnt leave a message. i had to go during business hours, which was not what i was expecting.
September 2024
I trapsed around the city before coming to Tide Cleaners to get a feather/down mattress topper dry cleaned. Other cleaners either couldn't clean this type of household item or wanted to charge almost as much as the item originally cost for cleaning. Additionally, competitors said it would be sent out and returned in 2 to 3 weeks! Tide Cleaners' price quote was not only the lowest but also an objectively fair price too. Where they really shined was in 3 places: a) their customer communication... I got text notices about the status of my item; b) efficiency - while I was told a week or so, my item was ready for pickup 3 short days later. That seemed like dry... read full review
September 2024
My clothes always come back beautifully. I don't go anywhere else. My only complaint is the personnel. I believe they need to be trained to smile and have some enthusiasm. You have a great business, but I believe you’re loosing people because you’re not training your people to believe in your culture.
Tried to pick up order after hours but was unable to. the scanner system outside would beep like it recognized the barcode but the screen would not change. then i called the customer help number and no one picked up and the mailbox was full so i couldnt leave a message. i had to go during business hours, which was not what i was expecting.
I trapsed around the city before coming to Tide Cleaners to get a feather/down mattress topper dry cleaned. Other cleaners either couldn't clean this type of household item or wanted to charge almost as much as the item originally cost for cleaning. Additionally, competitors said it would be sent out and returned in 2 to 3 weeks! Tide Cleaners' price quote was not only the lowest but also an objectively fair price too. Where they really shined was in 3 places: a) their customer communication... I got text notices about the status of my item; b) efficiency - while I was told a week or so, my item was ready for pickup 3 short days later. That seemed like dry... read full review
My clothes always come back beautifully. I don't go anywhere else. My only complaint is the personnel. I believe they need to be trained to smile and have some enthusiasm. You have a great business, but I believe you’re loosing people because you’re not training your people to believe in your culture.