About Len's Heating & Cooling
Len's Heating & Cooling provides HVAC installation, maintenance, and repair services to families and businesses in Northeast Ohio and surrounding areas. The company is recognized for its honest and knowledgeable team. Their service technicians are described as professional and able to clearly explain everything related to HVAC systems. Customers have praised Len's for their wonderful office staff, prompt service, and quality workmanship. They are known for being very accommodating and handling installations quickly and professionally. Recent reviews highlight the effort Len's made to ship in a Trane unit that a customer wanted, with the installation scheduled and completed as promised. After the installation, technicians checked the refrigerant levels to ensure everything was working perfectly, making sure the tonnage was right for the customer's home. Len's Heating & Cooling has also been commended for their integrity. One customer noted that a furnace issue turned out to be minor, and the team was honest about the cause, which did not require additional parts. They adjusted the bill accordingly, demonstrating high integrity. Another customer appreciated the no-pressure approach from a kind and knowledgeable salesman, who provided a reasonable quote for a higher efficiency model compared to larger companies. The installation was efficient and clean, leaving no trace behind except for the new furnace. Len's Heating & Cooling is highly recommended by previous customers for their expertise and reliability, and many plan to return for future services.
Fantastic customer service! Thank you Eric for all you did to get us up and running until we can get a new unit installed. great communication and follow through Also a huge thank you to Kim who understood our urgency to get someone out ASAP due to medical issues.
I just had my new HVAC system and hot water heater installed today. I am extremely satisfied with the system and am especially satisfied with the fantastic installation done by Cliff and Joe. They were very professional. Everything was fully explained to me and they did a very good job in protecting the floors and in cleaning up afterwards. I recommend Len's Heating & Air Conditioning to anyone seeking new equipment. Doug, the salesman, also was very friendly and patiently answered a lot of questions I had.
The best customer service I’ve had in a really long time! Christmas Eve in below freezing temperatures - seems like an easy sale right? The wonderful tech who answered was able to tell me how to fix the problem and we have heat! This will be my go to HVAC company from now on.