About Ohio Pools & Spas
Ohio Pools & Spas is a family-owned business that has been serving the Northeast Ohio region since 1957. The company takes pride in offering a wide range of products, including swim spas, spas, saunas, pool equipment, and accessories. Customers have consistently praised the knowledgeable and helpful staff, who are known for their exceptional customer service. Recent reviews highlight the company's commitment to customer satisfaction. Customers have praised the sales team, particularly at the Mayfield Heights location, for their expertise, professionalism, and willingness to ensure customers are well-taken care of. The technicians, such as Albert, have also been commended for their informative and helpful approach in setting up and explaining the use of products. Overall, Ohio Pools & Spas is a trusted and reliable provider of high-quality pool and spa products and services, offering exceptional customer service and a wide selection of items to meet the needs of the Northeast Ohio community.
Sales person Jim was very knowledgeable and personable, this was our first hot tub and Jim worked with us and we ended up with the perfect hot tub for us. The installation was flawless and the technicians were very polite, professional, knowledgeable and explained and demonstrated all of the hot tub features, it was a big tub and needed to be lifted about 6 feet up to a platform, the team worked very well and were very coordinated for a difficult lift. The tub worked perfectly and my wife and I love it. We did have some questions on water chemistry at about the two week mark, we stopped in the store and Jim gave us some very good direction, our water chemistry is now...read full review
Ohio pools and Spa turned out to be a great place to purchase my spa/hot tub. My sales man Eric at the Mayfield Hts Ohio store was amazing, he was very efficient at making sure I was well taken care of. He is very knowledgeable of their products he is very thoroug, he is extremely professional and extremely kind and courteous. Any questions or issue I may have had dealing with my purchase he was A1 in making sure I was well taken care of and satisfied to the fullest in every way possible. I love my new spa and I would recommend Ohio pools and spa to anyone who is looking for a quality product with a efficient sales staff and team of quality worker whom have all been...read full review
I called inquiring about a custom pool cover for my boss. Even though that is not something Ohio Pools & Spa could help with, Jim spoke to me for over 10 minutes making sure I understood the options for winter covers vs. motorized covers so I could easily explain to my boss what his options were. Jim was incredibly helpful and really made my life easier. He is professional and friendly and I can't thank him enough! THANKS JIM!!!!!