Airstream Factory Service Center

Dec 2023

This was our first experience with Airstream factory service and it was by far the best customer experience I’ve ever had in terms of RV ownership. This is our 4th RV and first Airstream and I could not have been more pleased. Not only was the communication with Derek the technician great, they worked quickly and did a great job. They also discovered an issue with one of my tires while working and ended up replacing the tire and brake assembly under warranty!

Oct 2023

I have had service done here 3x over the past decade. The folks there were very accommodating, pleasant and easy to work with. The quality of the work done, even some off the cuff custom work has been top notch. The factory tour is must do as well as the company store where you can get nearly anything Airstream related.One of the best parts of factory service (at least pre-pandemic days) was that compared to going the dealer repair route, having to get approval for warranty work, then waiting on parts, approval, parts and factory employees are all at the same location, making repairs and needs very quickly addressed with far less downtime.**Edit**Just got back from...read full review

Sep 2023

My husband and I finally decided to take the 1300 mile round trip to the AS factory service center in Jackson Center, Ohio. It was well worth the trip! AS and its employees really do care about their customers!! The JC service dept went above and beyond to address all of our concerns. They listened respectfully and fixed every detail and more. A big thank you to Justin H. the COO of AS who took the time to listen to my concerns about our local dealership and the lack of customer service and quality workmanship that AS prides itself on. It really does matter who you purchase your AS from!! It really matters! Thanks to the entire team at JC who were involved in servicing...read full review