About Cincinnati Eye Institute
Cincinnati Eye Institute is a renowned eye care center that has been serving the community for over 70 years. With internationally recognized doctors rated in the top 1%, the institute treats both complex and routine conditions. The Urgent Eye Clinic provides emergency care, and patients can easily find their doctor or search by specialty using the alphabetical listing. Patients have reported exceptional service, considerate customer care, and efficient organization. The facility is immaculately clean and welcoming, making it accessible to all. The value for the services provided is economical, and the staff is helpful and courteous. Visits are well-organized, with quick check-in processes and minimal waiting times. The doctors are knowledgeable, amicable, and take the time to explain conditions and treatment options. The staff is kind, professional, and understanding, going above and beyond to ensure patients feel comfortable and cared for. In particular, the Fairfield location has been praised for its top-notch staff, who are willing to work past closing time to accommodate patients' needs. The institute's commitment to providing excellent care and service has earned it a reputation as a trusted and reliable eye care center.
The staff of this location in Fairfield are TOP NOTCH!! Every person we interacted with was kind, professional, understanding and helpful. My mom was transported from a nursing home and is wheelchair confined. She was extremely late to the appointment due to transport driver being late to pick her up. They still worked her in and treated her kindly and professionally without rushing her through the process. Several staff and the Doctor were there past closing time too! Then, the transport driver refused to take her home and left my mom stranded. A few of the staff members stayed and called the transport company on our behalf. I cannot express enough our appreciation...read full review
? SERVICE ?☐ Negligent☐ Inadequate☐ Acceptable☐ Exceptional☑ Excellent? CUSTOMER SERVICE ?☐ Rude☐ Dismissive☐ Indifferent☑ Considerate☐ Courteous? ORGANIZATION ?☐ Disorganized☐ Inconsistent☐ Standard☑ Efficient☐ Organized? HYGIENE ?☐ Filthy☐ Dirty☐ Clean☐ Sanitary☑ Immaculate♿ ACCESSIBILITY ♿☐ Impossible☐ Difficult☐ Challenging☐ Convenient☑ Welcoming? VALUE ?☐ Money-milking☐ Expensive☐ Fair☑ Economical☐ BargainDate visited: 03/12/2024I have heard of this place from a coworker who claimed he had visited it frequently. With no reason to doubt him, I scheduled an appointment for a vision check-up and prescription...read full review
The doctors are good, but I don’t appreciate having to wait 45-60 minutes every time I have an appointment. They over schedule their appointments, which shows they don’t value their patients time.