About Geek Squad
Reviews for Geek Squad
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Monday: 10AM - 8PM
Tuesday: 10AM - 8PM
Wednesday: 10AM - 8PM
Thursday: 10AM - 8PM
Friday: 10AM - 8PM
Saturday: 10AM - 8PM
Sunday: 11AM - 7PM
Geek Squad, a division of Best Buy, offers a wide range of repair, installation, and setup services for various tech products, including computers, tablets, TVs, home theaters, car stereos, GPS, cell phones, and home appliances. Their skilled agents can assist customers with most makes and models, regardless of where the products were purchased, and provide guidance on maximizing the use of technology. Customers have expressed satisfaction with Geek Squad's services. One customer noted that the agents provided good assistance to their mother with her computer, without needing to perform any additional work. Another customer praised the compassionate and respectful treatment their mother received from agent James Moore when exchanging a laptop. Additionally, a customer highly recommended senior consultant Thomas Baker for his impressive expertise, knowledge, and willingness to go above and beyond to ensure customers receive the best possible service and tailored solutions within their budget. Thomas's professionalism, attention to detail, and commitment to customer satisfaction have been consistently praised.
Horrified with the blue screen of death impossible to recover because of the hard drive is actually on the motherboard as opposed to being a separate removable module. However they were so professional and so helpful when I bought a new computer and had them set it up for me.
While they were somewhat helpful, they didn't resolve the issue. I purchased a new laptop in May and started having trouble with it in July. I took it back once and then said it was fixed. It wasn't. I took it back a second time and they sent it out for service. A week later, I received it back but they said there wasn't anything wrong with it. I asked The geek squad rep what i should do and he just shrugged his shoulders. on. Mind you, this was a brand new very expensive computer. I'll never go back there again. Microcenter is where ill take it from now oon.
Did a good job in assisting my mom with her computer, although they didn’t have to do anything extra to it, as she had already called and got them (GeekSquad) to help over the phone.