Best service department!!! We bought our 2020 dodge caravan brand new from greenwood and have been servicing it there ever since. The scheduling is easy. The people are very polite and helpful. The prices are comparable to the franchise shops. I recommend Greenwood Auto in Courtland for all you Mopar needs.
Spikegary
Jul 2024
Nice local dealership.
Jason Israel
Jul 2024
parts team was rude and not helpful
Twana Martin
Jul 2024
The day after I bought a 2109 Rubicon with 16,000 miles and a 6 yr extended warranty, the check engine light came on. I brought it back the very next day and the service department had a 17 yr old kid tell me they couldn’t find anything. I was not charged for the service or a signature requiring my warranty to be used or a deductible. The check engine light came on 3 weeks later and they had a female scheduler tell me they just turned the light off because they couldn’t find anything, and again, there was no deductible charged or a signature requiring my warranty to be used. The check engine light came on again 2 months later reading the same code as the two previous visits and now they are using my warranty and charging me a $100 deductible. I asked to speak to the service manager, Patrick Greenwood, and he said they didn’t charge me because they didn’t find anything and why should he be responsible for my deductible? He was arrogant and rude. He walked away from me as I was explaining what happened, shaking his head and dismissing me. I’m wondering why am I being charged with a $100 deductible, requiring a signature, for a service with the same code as my previous 2 visits? My first Jeep I bought new from this dealership and this used 2019 Rubicon is the last!
Sara Silsbe
Jan 2024
Great customer relations.Purchases 5 vehicles from this dealership
Madison Schwartz
Dec 2023
Do not trust their service department. They lie and scam you. My fiances truck was taken to a local shop after an accident and that shop sent the truck here to Greenwood for more repairs. All Greenwood was supposed to do was replace the track bar and perform an alignment. After it sitting there for a while we finally get it back, and it's pulling to the drivers side, which it never did before. My fiance went under the truck and was able to very quickly see they never even attempted to perform the alignment. We contacted the original place we took it, they told us to contact Greenwood. Our insurance had already paid them for this service. The gentleman in the service department was rude, unprofessional, and not knowledgeable at all. He admitted they never performed the the alignment but if we wanted it done we could pay out of pocket and we should be "happy" that they charged the insurance a discounted rate for the original alignment that was never performed. They had every excuse in the book about why it never got done initially. When the original shop picked it up they did tell them they did the alignment.If you've had your vehicle here recently for any kind of repairs, please take it elsewhere to have it checked. There negligence will seriously hurt or kill someone one day.
Doug Corp
Nov 2023
Scheduled a service appointment, was told two hours. Go to take car in and the guy tells me because it’s cold it could be hours longer and doesn’t know how long it’s going to take. Such a waste of my time. Stay away.
Alaina Lorenzi
Sep 2023
I took my Jeep there to get it looked at and was only supposed to pay $138 but ended up being $293 just to diagnose the problem and then wanted to charge me $2,300.87 to changed the WIN Module (ignition switch) then said they couldn’t get the part until the fall anyways so I took to Greenville dealer and paid $945 for the WIN Module and it came in within about 2 weeks and then paid $363 to instal it and also got a new key fob with it. They are crooks!!!
Larry Jackson Jr
Jun 2023
Love it
Kevin
Apr 2023
Dealt with Michael Stiffler. Hands down worst interaction ever
Dennis C.
Best service department!!! We bought our 2020 dodge caravan brand new from greenwood and have been servicing it there ever since. The scheduling is easy. The people are very polite and helpful. The prices are comparable to the franchise shops. I recommend Greenwood Auto in Courtland for all you Mopar needs.
Spikegary
Nice local dealership.
Jason Israel
parts team was rude and not helpful
Twana Martin
The day after I bought a 2109 Rubicon with 16,000 miles and a 6 yr extended warranty, the check engine light came on. I brought it back the very next day and the service department had a 17 yr old kid tell me they couldn’t find anything. I was not charged for the service or a signature requiring my warranty to be used or a deductible. The check engine light came on 3 weeks later and they had a female scheduler tell me they just turned the light off because they couldn’t find anything, and again, there was no deductible charged or a signature requiring my warranty to be used. The check engine light came on again 2 months later reading the same code as the two previous visits and now they are using my warranty and charging me a $100 deductible. I asked to speak to the service manager, Patrick Greenwood, and he said they didn’t charge me because they didn’t find anything and why should he be responsible for my deductible? He was arrogant and rude. He walked away from me as I was explaining what happened, shaking his head and dismissing me. I’m wondering why am I being charged with a $100 deductible, requiring a signature, for a service with the same code as my previous 2 visits? My first Jeep I bought new from this dealership and this used 2019 Rubicon is the last!
Sara Silsbe
Great customer relations.Purchases 5 vehicles from this dealership
Madison Schwartz
Do not trust their service department. They lie and scam you. My fiances truck was taken to a local shop after an accident and that shop sent the truck here to Greenwood for more repairs. All Greenwood was supposed to do was replace the track bar and perform an alignment. After it sitting there for a while we finally get it back, and it's pulling to the drivers side, which it never did before. My fiance went under the truck and was able to very quickly see they never even attempted to perform the alignment. We contacted the original place we took it, they told us to contact Greenwood. Our insurance had already paid them for this service. The gentleman in the service department was rude, unprofessional, and not knowledgeable at all. He admitted they never performed the the alignment but if we wanted it done we could pay out of pocket and we should be "happy" that they charged the insurance a discounted rate for the original alignment that was never performed. They had every excuse in the book about why it never got done initially. When the original shop picked it up they did tell them they did the alignment.If you've had your vehicle here recently for any kind of repairs, please take it elsewhere to have it checked. There negligence will seriously hurt or kill someone one day.
Doug Corp
Scheduled a service appointment, was told two hours. Go to take car in and the guy tells me because it’s cold it could be hours longer and doesn’t know how long it’s going to take. Such a waste of my time. Stay away.
Alaina Lorenzi
I took my Jeep there to get it looked at and was only supposed to pay $138 but ended up being $293 just to diagnose the problem and then wanted to charge me $2,300.87 to changed the WIN Module (ignition switch) then said they couldn’t get the part until the fall anyways so I took to Greenville dealer and paid $945 for the WIN Module and it came in within about 2 weeks and then paid $363 to instal it and also got a new key fob with it. They are crooks!!!
Larry Jackson Jr
Love it
Kevin
Dealt with Michael Stiffler. Hands down worst interaction ever