About City of Columbus - Water, Sewer, and Power
The City of Columbus - Water, Sewer, and Power provides reliable and efficient services to its customers. The customer service team is known for their attentiveness and problem-solving skills, as demonstrated by their ability to resolve long-standing address issues and promptly address water shutoff problems. The water division technicians are praised for their timeliness and expertise in installing new meters and ensuring the property is up to code. Overall, the business is well-regarded for its responsive and helpful service.
City doesn't provide notification when they plan to fix some water pipe issues. Suddenly you are out of water for half - a whole day without any preparation. When you call them, either nobody answers the phone, or you get response saying there are too many maintenance work every day and they can't notify every family. It's frustrating. Very poor customer service mentality.
Doesn't accept pipp, doesn't provide payment plans, hard to get any financial assistance, and they'll shut your electric off for 6 dollars, literally. And their new water meters don't even work. Sad
Lisa with the Costumer Service line 9/17 helped me resolve an issue with my address that I've been dealing with for literally years due to a roommate that registered for the account when we were splitting utilities at this address AGES ago.
I really appreciate her listening and patience!
I have spent a lot of time on hold previously with no answers but to call in and figure it out indefinitely.
I couldn't find a better way to bring attention than a Google review, but so appreciative!
Have a great Tuesday Lisa!!