I received the birthday gift offer each year. I do not have a 2 piece suit so I brought in one sport coat. When he scanned the coupon at checkout it only reduced my cost by 1 dollar. When I explained it should be free he said the terms of the offer was for 2 pieces so the system only reduced the cost instead of making 1 free. Has something changed this year as I have redeemed in previous years (only one sport coat) with no issues and gotten my sport coat cleaned for free? I can bring in 2 sport coats if that counts as 2 pieces if you can reload the coupon bar code?
June 2024
Excellent customer service from associate in store. Friendly, fast and customer focused. However, two of the jackets and one shirt (brand new, never worn), were more wrinkled upon pick up than drop off. I just needed them steamed and pressed, a little starch to prevent wrinkles. That was disappointing and created extra work for me after laying a hefty price.
May 2024
Would not recommend. Pants came back with spots still- sent back out for a ‘redo.’ They could have done extra first time around since we already marked at drop off tag that the spots needed extra attention. Charge far too much for a small dress (same price as for a men’s large suit) the size of a shirt… because of ‘one price for all’ dress pricing regardless of the scant amount of fabric/ size, etc.
I received the birthday gift offer each year. I do not have a 2 piece suit so I brought in one sport coat. When he scanned the coupon at checkout it only reduced my cost by 1 dollar. When I explained it should be free he said the terms of the offer was for 2 pieces so the system only reduced the cost instead of making 1 free.
Has something changed this year as I have redeemed in previous years (only one sport coat) with no issues and gotten my sport coat cleaned for free? I can bring in 2 sport coats if that counts as 2 pieces if you can reload the coupon bar code?
Excellent customer service from associate in store. Friendly, fast and customer focused. However, two of the jackets and one shirt (brand new, never worn), were more wrinkled upon pick up than drop off. I just needed them steamed and pressed, a little starch to prevent wrinkles. That was disappointing and created extra work for me after laying a hefty price.
Would not recommend. Pants came back with spots still- sent back out for a ‘redo.’ They could have done extra first time around since we already marked at drop off tag that the spots needed extra attention. Charge far too much for a small dress (same price as for a men’s large suit) the size of a shirt… because of ‘one price for all’ dress pricing regardless of the scant amount of fabric/ size, etc.