Ulta Beauty is a popular beauty retailer in the US, offering a wide selection of products including cosmetics, fragrance, body, skin, and hair care. Customers can choose from over 25,000 products from 500 brands, with some exclusive items available. The store promotes conscious beauty by offering vegan, clean ingredient, and cruelty-free products. The Salon at Ulta Beauty provides services such as haircuts, hair color, makeup application, and more, with both walk-ins and appointments accepted.
Shoppers appreciate the knowledgeable and friendly staff. For example, Emily was helpful in finding a full face of makeup and selecting the right foundation shade. Many customers have also praised the professionalism of the staff, including managers who are kind and thorough in follow-up. One customer shared that the store's associate was not very friendly when helping with cologne samples, which made the experience awkward, although they plan to shop online for refills. Another customer highlighted Campbell’s excellent care in helping a shy daughter feel comfortable during her first haircut, mentioning how attentive and supportive the staff can be. Overall, Ulta Beauty is known for its helpful staff and enjoyable shopping environment.
I liked my experience there! I was scared at the beginning because i had heard many comments about the employees being mean or disrespectful but Maylin and Evan helped me there, more because i don't fully speak English but they had patience with me and being really nice, Maylin translating everything i didn't understand
Emily was able to help me find a full face of make up. She was knowledgeable and really consice and helped me pick the proper foundation shade which I haven't done since I was a kid. Only complaint was it was a bit over budget, which for the quality of the products I chose I'm not too surprised, but here we are.
The store is clean and well-stocked, which I appreciate. However, my experience with customer service has been inconsistent. I’ve noticed that some associates are more attentive than others when it comes to greeting and assisting customers. Today, after making a purchase, I needed help finding another perfume on the shelves. I asked a few associates, but they seemed more engaged in their personal conversations than assisting me. It would be great to see a more customer-focused approach to ensure everyone feels valued.
650 Lee Boulevard Ste C12, Yorktown Heights, NY 10598
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