Western New York Dental Group Williamsville - Youngs Rd

Feb 2024

Amazing!!! Customer service is great! Staff are friendly and welcoming. I love getting my teeth cleaned. Deondra S. Is awesome !!! I always feel so relaxed when at the office. Teeth are cleaned to perfection . Great Job

Jun 2023

Customer service leaves much to be desired.Recently called to reschedule because of stomach issues that came up morning of appointment. Well, sudden physical issues wasn't a good enough excuse for the person I spoke with, so I hurried over to the appointment and showed up 15 minutes late, not feeling well. Because I was 15 minutes late they said they wouldn't be able to take care of me. So I was forced to show up, not feeling well, or I'd be charged 100 for missed appointment. But 15 minutes was beyond the threshold that they were willing to wait for a late patient.That seems odd considering I waited 30 minutes to get my teeth cleaned just 2 weeks prior. Of course, I...read full review

Aug 2022

We have been going to Western New York dental for years, and they always have billing issues! Keep in mind I only get cleanings that should be covered as preventative! And my insurance has not changed, so I don’t know why we have the same issue time and time again! And my insurance has not changed either, maybe once in the last five years and I go regularly every six months. My husband and I were also always late going back and waited in the waiting room for forever. The only reason they get to stars and not one star is because they have very convenient hours. We are finally switching and I am excited to start at a new dental office.