Sears Appliance Repair has a long history of providing appliance repair services since 1956 and boasts over 850,000 five-star reviews nationwide. They offer same-day and next-day appointments with local repair technicians who can fix appliances regardless of where they were purchased. The company repairs a wide range of major brands and appliances, including washers, dryers, refrigerators, and ovens, and provides a 90-day satisfaction guarantee on all repairs.
Customer experiences vary, with some praising individual technicians for their professionalism and expertise. Monty is highlighted for his excellent diagnosis and customer care, while Shane is commended for going above and beyond in fixing an oven by replacing necessary parts and adjusting airflow. However, some customers have faced challenges with scheduling and parts availability, resulting in delays and inconvenience, including extended periods without essential appliances. Despite these issues, the quality of service from certain technicians has left customers feeling grateful and satisfied with Sears Appliance Repair.
Mr.Robert(repair man) perform excellent service on our washer machine. We would highly recommend Sears Appliance Repair Services for any appliances, especially when you received the excellent staff(Mr.Robert)and service that was provided to us.
John’s service was great, the rest of the experience was terrible! The AI appointment system with no opportunity to speak to a real person is not acceptable, the constant text messages, phone calls and emails all with the same information and again no real person option. Because of the zero customer service I am canceling my service contract
Robert was knowledgeable, professional, and well spoken. He explained all of our options that were available to us. The issue for not going through with the repair was. I could buy a brand new oven for the cost of the repair & still save money.
374 Windsor Highway Suite 32, Vails Gate, NY 12584
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