Royal Fiberglass Pools of NY Inc.

Oct 2022

Edit: after having seen the review, the owner reached out and came over on the weekend to make things right. I know people are short-staffed and it's a busy time of year, but appreciate him recognizing that communication was what we were looking for, even if it was just to say we can't get out there for a few weeks. Still no answers as to why our pool heater isn't working, but we appreciate them taking a look and working on it.Orginal review: We are on day 3, moving into day 4, of being told we'd be called back today to fix our pool heater. Still no returned calls and no one coming out (though they did say someone was in our area). We have a warranty with them so are...read full review

Oct 2022

The team was very patient with our needs and they explained the way they would install the pool if they owned the property while also incorporating feedback from us. Fiberglass is the way to go in CNY. Royal Fiberglass Pools of NY are the people to do it.

Oct 2022

The Royal Pool team just completed our pool install in two days. We could not be happier with our decision we made earlier this year to select Royal. From the initial call and site visit thru install completed today this family run business made us feel comfortable and guided us thru the entire process. We never felt pressured but more like they wanted us to get our dream backyard.The office staff were great and all the paperwork/process were spelled out for us. The install team arrived this week on Monday and started on Tuesday with everything completed by Wednesday night….we were able to swim in 48 hrs start to finish but a little chilly! The install team listened...read full review