Westchester Property Management Group, Inc

Dec 2022

I live at the Tides at Westchester in Grand prairie TX. I have the best apartment and the best apartment managers on earth!!! Thank you to Chantel and Donna for always going above And beyond to help me!! Y'all are the best!!!!

Apr 2021

Our Property Manager for our development/community is John Ricci - he has stuck with us through thick-and-thin, and as a board member, I had an excellent time working with him, and leaning on his expertise, especially when getting bids and contracting vendors. At one point in the past, our Board (of which I served on, but not at the time) replaced Westchester Property Management Group (WPMG) with another property manager, only to realize a few years later that it was a mistake and we hired WPMG again. If that's not a testament, I don't know what is. WPMG is like the show Family Guy, cancelled, only to be brought back by overwhelming fan support.My Pros and Cons below:Pros1. Well-staffed2. There is a point person at their office for each need (insurance, HOA dues, property bills, etc)3. Our Property Manager, John is very personable, and excellent at keeping the emotional temperature in the room low when we are discussing heated topics and issues4. They always pay bills on-time, and help us hold money from vendors who did not do work as promised5. Weekly property walks and inspections by the property manager6. Attends all Board meetings7. Reachable by email at all times, and phone if necessary8. Maintains a good historical view of the property and helps keep new board members up-to-speed with prior decisionsCons1. Lack of data and analysis of property issues (no spreadsheet of issues, to list, it's all based on minutes and notes) - with all the free and low cost tools available, there is a better way to collect and share information about property issues and improvements.2. Most transactions are still handled on paper3. There is no system on their website or online for managing property tasks (rentals of clubhouse, updating/adding/changing dues account info, historical data, etc).Their biggest asset is their personal attention to detail and strong relationship building with the board and vendors. Their biggest area in need of improvement is accessible record-keeping (digitally for their clients) and transitioning from paper to digital docs and transactions.