Staff is very friendly and genuinely cares about the animals! The private equity firm they are forced to work for only cares about your money and how much they can squeeze out of you through their "care club wellness plans". Asking staff to go over a monthly subscription fee for services your dog will most likely not need is uncomfortable for both the staff and client. It actually made me angry for the poor girl who had to sit there and be told "no" all day. No one wants another monthly fee and I am looking for another vet because of this experience. I do not want to support a greedy company that preys on the fears of their clients.
May 2024
May 29th, 2024 I had a terrible experience today at this Vet Clinic. We are new clients of this client, I had all of my dog's health records sent to them ahead of time. My appointment was at 2:20pm, and we were still sitting in the waiting room at 2:45pm. I asked if there was a problem, I offered to re-book if they were too busy, and they said no, the vet would see me shortly. By 3:05pm, there was still no vet, so I asked again, what is the problem, where is the vet? The staff could not give me a reason why I had been waiting 45 minutes, so I left without seeing a vet. The receptionist apologized, but no explanation was offered. Clearly they are either too busy or... read full review
February 2024
Highly recommend VCA high peaks animal hospital!! We were driving into lake placid from out of state when our 15 1/2 year old yorkie had two seizures. We called here and they were about to close (6 pm Friday night). We explained our emergency and told them we were still about 20 minutes away and they said they would wait. Unfortunately, we had to put her down. They gave her fluids and made her comfortable so we could say good bye. They were very compassionate and loving. The closest other hospital open with emergency hours was an hour and a half away. We honestly don't know what we would have done if they did not wait for us. Thank you so much VCA High Peaks!!
Staff is very friendly and genuinely cares about the animals! The private equity firm they are forced to work for only cares about your money and how much they can squeeze out of you through their "care club wellness plans". Asking staff to go over a monthly subscription fee for services your dog will most likely not need is uncomfortable for both the staff and client. It actually made me angry for the poor girl who had to sit there and be told "no" all day. No one wants another monthly fee and I am looking for another vet because of this experience. I do not want to support a greedy company that preys on the fears of their clients.
May 29th, 2024 I had a terrible experience today at this Vet Clinic. We are new clients of this client, I had all of my dog's health records sent to them ahead of time. My appointment was at 2:20pm, and we were still sitting in the waiting room at 2:45pm. I asked if there was a problem, I offered to re-book if they were too busy, and they said no, the vet would see me shortly. By 3:05pm, there was still no vet, so I asked again, what is the problem, where is the vet? The staff could not give me a reason why I had been waiting 45 minutes, so I left without seeing a vet. The receptionist apologized, but no explanation was offered. Clearly they are either too busy or... read full review
Highly recommend VCA high peaks animal hospital!! We were driving into lake placid from out of state when our 15 1/2 year old yorkie had two seizures. We called here and they were about to close (6 pm Friday night). We explained our emergency and told them we were still about 20 minutes away and they said they would wait. Unfortunately, we had to put her down. They gave her fluids and made her comfortable so we could say good bye. They were very compassionate and loving. The closest other hospital open with emergency hours was an hour and a half away. We honestly don't know what we would have done if they did not wait for us. Thank you so much VCA High Peaks!!