About Empire Visionworks Northway Plaza
Empire Visionworks Northway Plaza is a well-regarded optical retailer, known for their quick and efficient service. Customers have praised the ease of making appointments and completing paperwork online, as well as the short wait times in the office. The examinations are thorough, with doctors taking the time to explain results and identify any issues. The staff is friendly, helpful, and goes above and beyond to assist customers. Many customers appreciate the professional and kind demeanor of the staff, including the doctors. However, some reviews suggest that the selection of glasses could be larger, as many on display appear too similar. Despite some concerns about pricing, customers feel that Empire Visionworks Northway Plaza is a reliable option for eye exams and glasses, with a strong commitment to customer satisfaction.
Been going to. vision works since before it was vision works! lol. They got me in and out pretty quick this time around. My only question is why doesn’t insurance ever cover the full cost of glasses??? Convenient location and friendly staff.
I just spoke with Julia who is amazing! If I write how much I love this Visionworks it would be a thesis! Julia and her supervisor were incredibly understanding of my situation and quickly scheduled an assessment. I will never go back to an ophthalmologist again for regular visits. Visionworks is much more efficient and quite frankly much kinder with better selections of glasses than any privately owned place!
I had an excellent experience at Vision Works from start to finish. The entire office is welcoming, professional, and truly cares about their patients. Dr. Fester is thorough, knowledgeable, and took the time to explain everything clearly without ever making me feel rushed. You can tell she genuinely cares about her patients and their eye health.
I also want to give special recognition to Julia, who was unbelievably patient and kind. She went above and beyond by carefully teaching me how to install my contacts, making sure I felt comfortable and confident before leaving. Her calm attitude and willingness to help made a huge difference.
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