I really enjoyed my experience here! My massage began a little late, but I still got my full 60 minutes, and it was fine because I got to chat with the front desk associate while I waited, Dorian, who was absolutely fantastic! I would visit again just for him! The massage I had with Shuran was definitely one of the better ones I've had anywhere.
William Nathanail
Nov 2024
I had an extremely disappointing experience today at Massage Envy Port Washington. I had an 11:00 AM appointment with Samantha. I arrived at 10:55 AM and filled out the questionnaire. At 11:02 AM I was notified by the receptionist that the therapist called in sick. I drove a half hour to get to this location because it had the only available appointment for the day I wanted. Very bad way to conduct business.
Jordan Gershowitz
Aug 2024
I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system.
This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating.
I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.
Val Ferina
Jun 2024
Had one of the best facials with Sarah! We did the oxygenating treatment with the cooling globes and was so relaxing! Helped with the redness and texture of my skin.
Jennifer
May 2024
The location is absolutely incompetent. Impossible to get an appointment. Must wait months. Phone calls… They put you on hold. No one picks up. When they do they say please hold and then no one comes back. Service is awful. A bunch of kids running the place. No manager on property on a Saturday! Really???
Deanna Bertini
Feb 2024
I’m really not the complainer type but I have never had such a terrible experience at massage envy. I had a 60-minute massage that was so rough that I have soreness in my muscles and bruises on my body. The massage that I received was basically the therapist just really aggressively rubbing lotion on me. I couldn’t really relax at all because I was getting rocked forward and backward on the table for the entire time because his technique was to rub parts of my body up and down really fast. I feel worse now than I did before I went in. He also tried to crack my back….which I feel like massage therapists aren’t supposed to do? I genuinely question if he has a license. There were a few times that I had to tell him to go lighter on the pressure. He spent the first 15 minutes of the massage just pressing his fingers into the pressure points in my neck and front shoulders near my chest. I asked him what he was doing and he just said “pressure points, tender” in broken English He didn’t even do a full 50 minutes (which is what reception told me the actually length of a 60 min massage). I told the two women at the front desk that I was actually really disappointed, especially considering the massage was $135 not including tip. They were both shocked but ultimately told me that “Eric isn’t for everyone.” While they seemed sympathetic, they basically said “that’s just his style.” They offered to re-book me with someone else, but I told them I didn’t have the money to spend again. Their response was to offer me to buy a monthly membership, and the cost of the individual massages would be cheaper, which is really not a solution. One of the women said they could give me a free update if I booked another massage that day - which I said no again that I didn’t want to spend the money after having such a horrible experience. On my way out after I paid, they had the audacity to ask me if I left gratuity. I actually did leave him a tip because he bills to pay too, but good lord the balls on these women. I actually left in tears because the massage was for my birthday. Today, just one day later, I am both sore all over my neck and shoulders and bruised on parts of my body. For context, I’m a healthy 30 year old woman with no pre-existing injuries, but today, I have so much shoulder pain and feel like he tore a muscle in my arm when he was pulling on it. I will never go back to this massage envy again and hope that someone seriously investigates their staff. I don’t normally leave bad reviews, but since they didn’t offer anything to make it right I feel like it’s important that other people know what to expect.
Eileen M.
Jan 2024
I haven't even gone because I have been trying to make an appointment for months. However , I finally got a slot but was not allowed to book, because they had a 90 minutes slot and I wanted a 60 and the technician wouldn't get paid. Now he got paid for no one. I asked for a manager to call back -2 calls, 10 days no call back. Don't get it.... Isn't this a membership based program? Don't they want new customers?
Dianne Gomez
Oct 2023
Clean, friendly staff, great masseus, and affordable for monthly membership or occasional massages.
Marg S.
Sep 2023
I've been a member at this ME location for 15+ years and never had an issues under the previous owner/management. While enroute to my ME appt that I left work early for, bought my LIRR tickets and was currently on the LIRR train, ME called stating they had to cancel my appt. At this point I'm within 2 hours of my appt. I totally understand that things come up at the last moment (I get it). The policy is if a customer cancel within 24 hrs of their appt, they are charged 50% of their service (ok) but my question was, if they cancel on the customer within 24 hrs or in my case less than 2 hrs, what then? What are they going to offer for my time, money and the frustration of speaking with multiple ME members with no end results! At least a free add-on, something for the inconvenience. I was told that management will contact me within 24-48hrs. It's now going on 72hrs. Both my husband and I will be cancelling our membership and will be taking our business elsewhere!!!!!!!!! My complaint here is with Management and NOT the Therapists (We LOVE THEM)!!!
Sandie Luciano
Good place , clean friendly.
Ashley Myers
I really enjoyed my experience here! My massage began a little late, but I still got my full 60 minutes, and it was fine because I got to chat with the front desk associate while I waited, Dorian, who was absolutely fantastic! I would visit again just for him! The massage I had with Shuran was definitely one of the better ones I've had anywhere.
William Nathanail
I had an extremely disappointing experience today at Massage Envy Port Washington. I had an 11:00 AM appointment with Samantha. I arrived at 10:55 AM and filled out the questionnaire. At 11:02 AM I was notified by the receptionist that the therapist called in sick. I drove a half hour to get to this location because it had the only available appointment for the day I wanted. Very bad way to conduct business.
Jordan Gershowitz
I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system.
This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating.
I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.
Val Ferina
Had one of the best facials with Sarah! We did the oxygenating treatment with the cooling globes and was so relaxing! Helped with the redness and texture of my skin.
Jennifer
The location is absolutely incompetent. Impossible to get an appointment. Must wait months. Phone calls… They put you on hold. No one picks up. When they do they say please hold and then no one comes back. Service is awful. A bunch of kids running the place. No manager on property on a Saturday! Really???
Deanna Bertini
I’m really not the complainer type but I have never had such a terrible experience at massage envy. I had a 60-minute massage that was so rough that I have soreness in my muscles and bruises on my body. The massage that I received was basically the therapist just really aggressively rubbing lotion on me. I couldn’t really relax at all because I was getting rocked forward and backward on the table for the entire time because his technique was to rub parts of my body up and down really fast. I feel worse now than I did before I went in. He also tried to crack my back….which I feel like massage therapists aren’t supposed to do? I genuinely question if he has a license. There were a few times that I had to tell him to go lighter on the pressure. He spent the first 15 minutes of the massage just pressing his fingers into the pressure points in my neck and front shoulders near my chest. I asked him what he was doing and he just said “pressure points, tender” in broken English He didn’t even do a full 50 minutes (which is what reception told me the actually length of a 60 min massage). I told the two women at the front desk that I was actually really disappointed, especially considering the massage was $135 not including tip. They were both shocked but ultimately told me that “Eric isn’t for everyone.” While they seemed sympathetic, they basically said “that’s just his style.” They offered to re-book me with someone else, but I told them I didn’t have the money to spend again. Their response was to offer me to buy a monthly membership, and the cost of the individual massages would be cheaper, which is really not a solution. One of the women said they could give me a free update if I booked another massage that day - which I said no again that I didn’t want to spend the money after having such a horrible experience. On my way out after I paid, they had the audacity to ask me if I left gratuity. I actually did leave him a tip because he bills to pay too, but good lord the balls on these women. I actually left in tears because the massage was for my birthday. Today, just one day later, I am both sore all over my neck and shoulders and bruised on parts of my body. For context, I’m a healthy 30 year old woman with no pre-existing injuries, but today, I have so much shoulder pain and feel like he tore a muscle in my arm when he was pulling on it. I will never go back to this massage envy again and hope that someone seriously investigates their staff. I don’t normally leave bad reviews, but since they didn’t offer anything to make it right I feel like it’s important that other people know what to expect.
Eileen M.
I haven't even gone because I have been trying to make an appointment for months. However , I finally got a slot but was not allowed to book, because they had a 90 minutes slot and I wanted a 60 and the technician wouldn't get paid. Now he got paid for no one. I asked for a manager to call back -2 calls, 10 days no call back. Don't get it.... Isn't this a membership based program? Don't they want new customers?
Dianne Gomez
Clean, friendly staff, great masseus, and affordable for monthly membership or occasional massages.
Marg S.
I've been a member at this ME location for 15+ years and never had an issues under the previous owner/management. While enroute to my ME appt that I left work early for, bought my LIRR tickets and was currently on the LIRR train, ME called stating they had to cancel my appt. At this point I'm within 2 hours of my appt. I totally understand that things come up at the last moment (I get it). The policy is if a customer cancel within 24 hrs of their appt, they are charged 50% of their service (ok) but my question was, if they cancel on the customer within 24 hrs or in my case less than 2 hrs, what then? What are they going to offer for my time, money and the frustration of speaking with multiple ME members with no end results! At least a free add-on, something for the inconvenience. I was told that management will contact me within 24-48hrs. It's now going on 72hrs. Both my husband and I will be cancelling our membership and will be taking our business elsewhere!!!!!!!!! My complaint here is with Management and NOT the Therapists (We LOVE THEM)!!!